Manager Specialized Services
Mass. Eye and Ear (MEE) - Boston, MA
Full-timeEstimated: $75,000 - $100,000 a year
* Bachelor's Degree
* Customer Service
* Microsoft Access
The Manager, Specialized Services is responsible for the team that serves both international and domestic patients at Massachusetts Eye and Ear. The Manager is expected to ensure that the Office of Specialized Services staff provides superior customer service that consistently results in an unparalleled positive experience for the patient. The Manager is responsible for enhancing, and maintaining, a properly functioning office that coordinates many aspects of a patients visit(s); including, but not limited to, scheduling, registration, arranging for medical consultations, and assisting with financial and/or billing arrangements.
The focus is on working collaboratively within the Revenue Cycle department, physician offices, other Massachusetts Eye and Ear departments, as well as other facilities & organizations. The Manager is expected to create, and continually improve, the patient experience by leveraging the synergy of cross-functional collaboration between these different constituencies.
The Manager is charged with ensuring that processes and policies are in place to be in compliance with Massachusetts Eye and Ear policies, legal requirements, government programs, regulatory agencies, contracted agreements, as well as for improving the quality and integrity of our revenue cycle related data.
Through direct reports, the Manager manages, directs and controls the overall operation of the Office of Specialized Services team. S/he establishes departmental goals working with the direct reports to ensure that goals are achieved. The Manager is accountable for quality, productivity and timeliness of the work performed to make certain that the daily activities of the department run smoothly and effectively
Bachelors degree and 5 years related experience in healthcare required.
The Manager, Specialized Services candidate must have a proven record of excellent customer service, as well as demonstrated organizational & management skills. Strong written and oral skills are critical, as well as the ability to forge and maintain strong working relationships with physicians, embassy and office personnel, patients, billing staff and others. Must display a comfort level with technology and software like Microsoft Excel & Access. The ability to work comfortably with multiple constituents and strong interpersonal skills are required. Strong management skills and attention to detail are a must. Ability to hold self and staff accountable, while building rapport with direct and indirect reports. Ability to motivate staff and enhance employee engagement. Ability to support employees through change. Ability to take initiative to identify process improvements, and to encourage staff to do the same. Must be a model to the staff of respectful and collaborative behavior.
Massachusetts Eye and Ear is proud to be an equal-opportunity employer and is committed to providing a workplace free from harassment or discrimination. All employment decisions are made without regard to race, color, age, gender, gender identification, sexual orientation, religion, marital status, sex, pregnancy or conditions related to pregnancy, national origin/ancestry, citizenship, disability, military status, genetic information, or any other basis prohibited by law. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, training, and career development programs.
Primary Location: MA-Boston-Mass Eye and Ear Main Building Boston
Work Locations: Mass Eye and Ear Main Building Boston 243 Charles Street Boston 02114
Organization: Mass. Eye and Ear (MEE)
Standard Hours: 40
Shift: Day Job
Employee Status: Regular
Recruiting Department: MEI International Office
Job Posting: Jun 17, 2019
customer service, training, microsoft excel, process improvement, cross-functional team leadership, recruiting, healthcare, microsoft access, employee engagement, customer care, education, interpersonal, verbal behavior, career development, employee hiring