TIME SUPPORT INTERN
The Ultimate Software Group, Inc. - Santa Ana, CA4.4
InternshipEstimated: $34,000 - $43,000 a year
* Bachelor's Degree
* Microsoft SQL Server
A Time Specialist in UTM provides world class expertise to our customers while supporting their UltiPro Time Management product. You play a key role in supporting our comprehensive UTM solution, providing in-depth analysis and timely resolutions/workarounds for customer issues in areas such as: time sheet calculations, pay rules, interfaces, leave management, shift patterns and scheduling.
Here at Ultimate Software, we truly put our people first. We strongly believe in teamwork, and we encourage and trust our people to reach higher, learn more, and live up to their potential. Ultimate is ranked #1 on Fortune's Best Places to Work in Technology for 2019 and #8 on the 100 Best Companies to Work For list in 2019. Ultimate is also ranked #1 on Fortunes 75 Best Workplaces for Women and #5 on its Best Workplaces for Diversity list.
Primary Duties and Responsibilities:
Provide outstanding quality support to internal and external customers with a high degree of satisfaction and technical expertise
Acquire, maintain, and expand knowledge of relevant product offerings, scope documents, and current department policies and procedures in order to provide accurate solutions to customers
Issue ownership from initial customer contact to call resolution which includes supporting escalations if appropriate and providing customer updates
Responsible for entering and maintaining customer call problem/description detail integrity in call tracking system
Consistently model the highest levels of support orientation and professionalism
Adheres to Support Center Practices (SCP) guidelines
Excellent customer service skills
Strong oral and written communication skills being able to communicate effectively via printed material, on the telephone, and over electronic services
Experience in handling difficult or sensitive situations
Manage client requests in an accurate and timely manner
Customer-focused, positive and professional attitude
Excellent analysis, problem determination and troubleshooting skills with the ability to know when to escalate.
Ability to multitask, including multiple high priority issues and able to set and manage expectations
Self-motivated with a desire to learn and develop new skills
Knowledge of Microsoft Window Operating Systems/Applications as well as communication applications, Microsoft SQL Server a plus
Relevant experience with Time systems or applications with equivalent complexities.
Knowledge of UltiPro applications or equivalent applications and possess a high technical aptitude
Knowledge of Salesforce
Knowledge of Transact SQL (T-SQL)
Enrolled in a college/university degree program or possess a business or technology degree.
No Physical requirements other than sitting at a desk most of the day, and looking at a computer screen.
This job description has been written to provide an accurate reflection of the current job and to include the general nature of work performed. It is not designed to contain a comprehensive detailed inventory of all duties, responsibilities, and qualifications required of the employees assigned to the job. Management reserves the right to revise the job or require that other or different tasks be performed when circumstances change.
Ultimate Software will reasonably accommodate employees with disabilities as defined by the Rehabilitation Act of 1973, the Americans with Disabilities Act (ADA) and other appropriate statutes. If you are an applicant and need a reasonable accommodation when applying for job opportunities within the Company or request a reasonable accommodation to utilize the Companys online employment application, please contact firstname.lastname@example.org.
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