Amazon Operations Customer Service Intern - University

internship - full time, unpaid

Amazon
Huntington, WV
Closed
Posted 61 Days ago
Amazon
Huntington, WV
internship - full time, unpaid
Posted 61 Days ago
Closed

Description

Job Information Amazon Amazon Operations: Customer Service Intern - University 2019 in Huntington, West Virginia Amazon Operations: Customer Service Intern - University 2019 Location: US-WA-Seattle Job ID: 762788 Company: : Amazon.com Services, Inc. Position Category: Customer Service Company/Location (search) : Country (Full Name): : United States Job DescriptionNATIONWIDE LEADERSHIP OPPORTUNITIES! This role is a 10 week internship starting in the summer of 2019. Are you looking to become a leader in a global operation that has hundreds of leaders and thousands of employees? Would you like the challenge of delivering continuously improved customer experiences to over millions and millions of customers? If you're a rock star leader who's totally obsessed with delighting customers while coaching others for success, join our team in Amazon Customer Service as a Customer Service Intern -opportunities in Seattle, WA, Kennewick, WA, Huntington, WV, and Winchester, KY! Amazon is looking for college students with high potential, who are ready to own their impact in Amazon Customer Service. We promise you will have your leadership capacity stretched to its full potential. As a front-line leader, you will have an opportunity to truly invest in others and develop a people-focused leadership style by providing a world class experience for your team by being open, approachable and engaging. In turn, your team provides a world class experience for our customers. As a Customer Service Intern, you will have the opportunity to OWN YOUR IMPACT by setting the vision, direction, and culture of your teams by managing individual and team performance expectations and goals, providing individual coaching feedback sessions and weekly one-on-ones that focus on improving customer satisfaction, monitoring real time service levels and schedule adherence, and serving as leaders and point of contact for escalated contact resolution of a supervisory nature. Come learn how the largest online retailer in the world delights our customers every day! What is fulfillment you ask? Fulfillment is how we refer to completing or fulfilling a customer's Amazon.com order and the acts of picking, packing, shipping and delivering their order to meet or exceed their expectations! Job RequirementsWorking towards a bachelor's degree with a graduation date between December 2019-June 2020Willingness to work weekends and/or holidaysWillingness to work overtime both in peak season and as neededWillingness to relocate nationwide for the summer with relocation assistance (position location is most heavily weighted on business need but will also take into account individual location preference)Authorized to work in the US without sponsorshipLocations and PlacementThe position will be located in a Customer Service Call CenterTerm: 10 weeks during the summer of 2018Benefits: Competitive Salary, Relocation and Housing AssistanceOpportunity: An offer for full time employment may be given after the internshipLocations: Seattle, WA; Kennewick, WA; Huntington, WV; Winchester, KYThe position is not a corporate position based out of Seattle corporate offices Key ResponsibilitiesExcellent ability to solve customer service issues and demonstrate passion for delivering a positive customer experience.Drive Standard Work and Continuous Improvement through an intern projectDeveloping and achieving performance goals and objectives in order to achieve customer promise expectations ensuring accuracy and quality.Hire, lead, and develop a team of customer service associates. Responsible for the overall direction, coordination, motivation, and evaluation of the team.Carry out the supervisory responsibilities in accordance with Amazon policies and procedures. Additional responsibilities will include interviewing, training and motivating employees; planning, assigning and... For full info follow application link.Amazon is an Equal Opportunity Employer i Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age

Skills

microsoft excel, microsoft word, general operations, motivation, customer service, leadership, training, customer satisfaction, continuous improvement, coaching, interviewing, shipping, customer experience, scheduling, planning

Always be on the alert for potentially fraudulent job postings online. Report potential fraud to us if you're unsure about the legitimacy of a job posting or employer on Chegg Internships.

  • Never accept a check or other funds from a company to purchase materials necessary for your position.
  • Avoid and report situations where employers require payment or work without compensation as part of the application process.
  • Avoid corresponding with anyone who reaches out via text or email or outside of the Chegg Internships platform that you don't recognize.
  • Be wary of Google Hangout or Skype interviews as these are not publicly-listed numbers that can be used to verify the legitimacy of the interviewer.