Wire Services Operations Associate - Specialist
MUFG Union Bank, N.A in Tempe, AZ, USA
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world with total assets of over $2.4 trillion (as ranked by SNL Financial, April 2016) and 140,000 colleagues in nearly 50 countries. In the U.S., we're 13,000 strong, working together to positively impact every customer, organization, and community we serve. We achieve this by delivering on our values, putting people first, fostering long-term relationships built on honesty and mutual understanding, and inspiring the best in each other. This is all part of our inclusive, high-performing culture supported by Total Rewards that include our cash balance pension plan. Join a team that's working to fulfill its vision to be the world's most trusted financial group. Job Summary: Under the direct supervision of a manager or work director, assist with any of the day-to-day activities of a functional area. Perform all tasks associated with these functions. Handle simple to moderately complex problems with minimal supervision. Perform specialized functions with high restrictions/impact without need of supervision. Assist with improving quality service, improving efficiency and reducing errors. Participate in User Acceptance Testing (UAT) and Disaster Recovery (DR) preparations as assigned. Assist with the training of all staff; improving quality service, improving efficiency and developing methods to reduce errors. Assume responsibilities of the work director in their absence. Major Responsibilities: Perform all functions within the assigned department. Proficiency in all departmental functions including knowledge of other departmental functions. Demonstrate the ability to learn and perform other departmental functions as required. (Refer to the skills required for list of functions). Ensures timely completion of one or more tasks within the functional area of assignment according to unit standards for productivity and quality. Excellent understanding of applicable State and Federal US Regulations including Uniform Commercial Code (UCC4A), OFAC, FDIC, Bank Secrecy Act, and Electronic Funds Transfer Act (EFTA). Report discrepancies and suspicious activities to the Supervisor. Maintain good understanding of internal policies, procedures and other business related service manuals. Adhere to relevant policies and procedures of the functional area and department. Thorough understanding of operational and technical functions in the area of assignment. Provide support to the Unit Manager or Work Director and assist with projects as needed. Act as a utility handling various activities in all units during peak periods, vacations and absences. Perform statistical documentation, update operator statistics, and generate production reports. Train new/existing staff to perform functional processes in a changing environment.Additional Information: Position requires the ability to communicate effectively in English, operate a keyboard for prolonged periods, and read and write in English. Bi-lingual abilities are desirable. Ability to adapt to a flexible work schedule with overtime when required. Good understanding of internal policies, procedures, regulations and business requirements. Proven operational and technical skills. Perform all functions of assigned unit as needed. Good understanding of applicable operational risks. Excellent customer service skills, satisfactory math aptitude, satisfactory written and verbal communication skills. Ability to work with multiple systems and processes including PC based applications such as Microsoft Office, Word and Excel software. Ability to learn other functional tasks within Wire Services. Ability to research all types of payment instructions. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category. A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.
Posted date: today
microsoft office, customer service, microsoft excel, microsoft word, training, banking, documentation, disaster recovery, research, english, policy, organization, statistics, user acceptance testing, math