Veterans Benefits Administration Program Support Assistant in Muskogee, Oklahoma
Program Support Assistant
Department of Veterans Affairs
Veterans Benefits Administration
* ##### Open & closing dates
06/17/2019 to 06/24/2019
* ##### Service
* ##### Pay scale & grade
* ##### Salary
$42,053 to $54,670 per year
* ##### Appointment type
* ##### Work schedule
2 vacancies in the following location:
Relocation expenses reimbursed
As a program support assistant you will provide a wide variety of administrative tasks associated with the administration of VBA's various business programs of benefits and services as well as the Regional Office responsibilities for internal controls, and program administration.
This position is located in the Veterans Service Center. (VSC)
As a Program Support Assistant you will:
Learn more about this agency
* Responsible for preparation of statistical reports and analyses by gathering and compiling data.
* Respond to a variety of personal, telephone, and written inquiries, including those regarding general procedures and policies of the Department, as well and the Benefits Administration.
* Maintain employee records; ensures timely completion and submission of placements follow-ups, within grade certifications, and official time reports.
* Work with Quality Coach in assigning mandatory training courses to division employees in TMS.
* Serve as the Travel Coordinator for the Veterans Service Center
* Serve as the Division Timekeeper.
* Serve as Locked File Custodian, responsible for maintenance, oversight, and daily control.
* #### Job family (Series)
0303 Miscellaneous Clerk And Assistant
* Assistants, Office
* Office Assistants
Conditions of Employment
* You must be a U.S. citizen to apply for this job
* Selectees are subject to a background/suitability investigation
* Selective Service registration is required for males born after 12/31/1959
* A probationary period may be required for employees and supervisors
Specialized Experience: To qualify for this position, applicants must meet all requirements by the closing date of this announcement
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
To qualify, applicants must have one year of specialized experience equivalent to at least the next lower grade (GS-06) in the normal line of progression for the occupation in the organization. Specialized experience is defined in examples below:
Examples of specialized experience would typically include, but are not limited to: - Experience in performing technical work in an office setting. - Experience in reviewing, interpreting, and applying written guidelines, rules, regulations, etc - Experience in preparing effective general and technical correspondence. - Experience in working on a computer to prepare reports, correspondence, and to keep track of data - Experience in communicating with a wide range of individuals in an office setting.
A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
There is no educational substitution for the GS-07 level.
Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for federal employment. You can verify your education here. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
Work Schedule: Regular office hours; Alternate work schedules are available Title/PD#: Program Support Assistant GS - 7; PD 07006A Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Time-in-grade: Applicants who are/were federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. For a GS-07 position you must have served 52 weeks at the GS-06 level. To support your claim of time in grade, you must submit your most recent appointment, promotion, or within grade increase SF-50 (not an award or general adjustment SF-50). Some applicants may have to submit more than one SF-50 to demonstrate their eligibility. See the required documents section for more information. Physical Requirements: The work is sedentary. Typically, the employee may sit comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items such as papers, books, small parts; driving an automobile, etc. No special physical demands are required to perform the work
The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation and be found well-qualified for this vacancy. A well-qualified candidate is defined as meeting all of the minimum qualification standards and eligibility requirements as well as possessing skills that clearly exceed the minimum qualifications requirements for this position. Information about ICTAP and CTAP eligibility can be found here.
Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position. Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or disabled Veterans with a compensable service-connected disability of 30% or more. Please contact the special placement coordinator or the human resources specialist listed on this vacancy for more information regarding applying for consideration under schedule A or as a 30% disabled Veteran.
VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.
This job opportunity announcement may be used to fill additional vacancies.
If you are unable to apply online view the following link for information regarding an Alternate Application.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
In describing your experience, please be clear and specific. We will not make assumptions regarding your experience. Applicants who do not fully address the specialized experience needed for the position (as described above in the job announcement) in their resume or who do not possess the education to substitute for it will not be referred for consideration. After you have met the minimum qualifications, you will be rated on the following competencies based on your application for this position:
* Ability to communicate in a concise and professional manner in writing.
* Ability to communicate clearly and effectively on a one-to-one basis with all type of callers and visitors.
* Ability to work independently, establish priorities and organize work to stay with prescribed time limits.
* Ability to read, interpret and analyze correspondence regulations an data to extract appropriate information from them.
* Ability to plan and organize work independently to meet fluctuating deadlines with little or no direct supervisions. This includes the ability to complete tasks thoroughly with attention to detail.
If you are referred for consideration, you may be asked to submit additional job-related information, which may include, but is not limited to responses to the knowledge, skills, and abilities; completion of a work sample, and/or an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.
Notice to Applicants: It is the policy of the Government not to deny employment simply because an individual has been unemployed or has had financial difficulties that have arisen through no fault of the individual. Information about an individual's employment experience will be used only to determine the person's qualifications and to assess his or her relative level of knowledge, skills, and abilities. Although an individual's personal conduct may be relevant in any employment decision, including conduct during periods of unemployment or evidence of dishonesty in handling financial matters, financial difficulty that has arisen through no fault of the individual will generally not itself be the basis of an unfavorable suitability or fitness determination.
Background checks and security clearance
Drug test required
Position sensitivity and risk
Non-sensitive (NS)/Low Risk
Trust determination process
- Required Documents
The following documents are required for all applicants:
Review the information below and submit any additional documents (as needed) to demonstrate your eligibility and/or qualifications for the position: Current Federal Employees: - If you are applying using your status as a current federal employee or as a VEOA candidate (who is a current federal employee) you must submit an SF-50. - To support your claim that you have the required time-in-grade, you must submit your most recent promotion, within-grade increase, or appointment SF-50 (not an award or general adjustment SF-50). Some applicants may have to submit more than one SF-50 in order to demonstrate their eligibility. - If you previously held a higher grade, you must also submit an SF-50 showing that grade.
Resume - Your resume may be submitted in any format, however we strongly recommend using USA Jobs resume builder as it contains all of the information required on federal resumes. - For qualifications determinations your resume must contain hours worked per week, the dates of employment, and the level of your experience. If your resume does not contain this information you will not receive consideration for this position. - If you submit more than one copy of your resume, only the most recent version will be reviewed. The latest timestamp will be used to determine which version of your resume is "most recent." It is your responsibility to check the status and timestamp of all documents you submit as part of your application. - If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.
Applicants claiming Veterans' preference must also submit: - A legible copy of your DD Form 214, "Certificate of Release or Discharge from Active Duty," showing all dates of service, as well as character of service (Honorable, General, etc.). The member 4 copy of your DD Form 214 is preferable. Copies of DD-214's can be requested here. - Current active duty members must submit a signed statement of service from their commander dated within the last 120 days that contains their expected discharge date, their release from active duty under honorable conditions, any medals awarded, and the timeframe of their service so eligibility can be determined. - Veterans claiming 10 point preference must also submit an SF-15 and all documents indicated on the form as proof of type of preference. This includes a VA letter supporting your disability claim with the overall percentage listed. - If you are unsure as to whether you qualify for Veterans' preference, please consult the U.S. Department of Labor's Veterans' Preference Advisor here.
Transcripts - If you are basing all or some of your qualifications on education or if a degree is required for the position, a transcript must be included as part of your application package. - Unofficial transcript(s) may be submitted, however it must contain the course names, levels, credits earned, and grades received. - Your transcript must contain the degree conferred date if you are substituting a degree for experience. - If you are claiming superior academic achievement (SAA) ensure you submit completed transcript(s) to demonstrate it. The requirements for superior academic achievement can be viewed here. - A photocopy of your degree is not acceptable in place of a transcript. - An official transcript will be required at a later date if you are selected for the position.
Applicants claiming CTAP/ICTAP eligibility must also submit: - Certification of expected separation, reduction-in-force separation notice, or notice of proposed removal; and your most recent performance evaluation; and an SF-50 demonstrating your separation or the position you will be separated from. Or - Worker's compensation separation: agency certification of inability to place employee and notification of separation or a separation SF-50. Or - Disability annuity termination: Notification from OPM of disability annuity termination and separation SF-50 of the last position held. Or - Military reserve or National Guard technician special disability retirement annuity under 5 U.S.C. 8337(h) or 8456: Certification of special disability retirement annuity from a military department or National Guard bureau and separation SF-50 of the last position held
Failure to submit any of the above mentioned required documents may result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted. You will not be contacted for additional information.
In addition to the information listed above, please use this checklist to ensure you have included other documents required for your application.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.
- How to Apply
To apply for this position, you must complete the https://apply.usastaffing.gov/ViewQuestionnaire/10526920 and submit the documentation specified in the job announcement. Documents will not be accepted after the closing date of the announcement. The complete application package must be submitted by 11:59 PM (EST) on 06/24/2019 to receive consideration. 1. To begin, click apply online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire. 2. Click submit my answers to submit your application package. Note: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. To verify your application is complete, log into your USAJOBS account, select the application status link and then select the more information link for this position. The details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USAJOBS accountand click update application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
Agency contact information
Muskogee Regional Benefit Office 125 South Main St Muskogee, OK 74401 US
Learn more about this agency
After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. During our review, if your resume and application package do not support your questionnaire answers, we will adjust your rating accordingly. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email (if provided). Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.
You may check the status of your application at any time by logging into your USAJOBS account and clicking on "Application Status." For a more detailed update of your status, click on "more information." Information regarding applicant notification points can be found in the USAJOBS Resource Center.
- Fair & Transparent
The Federal hiring process is setup to be fair and transparent. Please read the following guidance.
Equal Employment Opportunity Policy
The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
* Equal Employment Opportunity (EEO) for federal employees & job applicants
Reasonable Accommodation Policy
Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.
Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:
* An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
* An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
* An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.
You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.
Learn more about disability employment and reasonable accommodations or how to contact an agency.
Legal and regulatory guidance
* Financial suitability
* Social security number request
* Privacy Act
* Signature and false statements
* Selective Service
* New employee probationary period
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/536734100. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
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