Supervisor, Community Health Advocate in Blue Ash, Ohio | Careers at OH - Cincinnati/Blue Ash Office
Supervisor, Community Health AdvocateJob Locations
US-OH-Blue Ash | US-OH-DaytonPosted Date
3 hours ago(6/21/2019 7:54 PM)Category
Clinical Call TeamType
Regular Full-TimeJob ID
Do you want to make a difference in healthcare?Landmark Health was created to transform how healthcare is delivered to the most medically vulnerable members in our community.Because many of our patients are frail and elderly, we deliver care primarily in their home. At Landmark, our interdisciplinary teams collaboratively manage our complex patient panels. These teams are led by Physicians, Nurse Practitioners, and Physician Assistants, with supporting care provided by RN Nurse Care Managers, Social Workers, Pharmacists, Behavioral Health, and other employed team members.We believe our patients and their families deserve the highest quality of care delivered with compassion, professionalism, and excellence. Our expectation for all team members is to exhibit these values daily while performing at their best.Join Landmark to be part of a growing company full of purpose-driven, action-oriented, and compassionate team members working to dramatically transform healthcare for our communities. The Community Health Advocate (CHA) Supervisor is responsible designing, setting and executing local outreach strategy, and for ensuring that their market meets or exceeds annual engagement targets. In addition, the CHA Supervisor will have both HR and performance responsibility for the local market Community Health Advocate employees. The CHA Supervisor will lead regular meetings with the CHA team, and local market leadership, prioritize local outreach activities and allocate local outreach resources. This supervisory role will require close performance management of individual local Community Health Advocate employees. In addition, the CHA Supervisor will liaise closely with the Market General Manager/Executive Director/Regional Medical Director to set, define or modify local outreach strategy and monitor, on a weekly basis, local outreach productivity and performance relative to budget.
Provides coaching, and performance management to serve as an expert resource to the team, while working closely with local market leadership to drive the effective execution of monthly engagement strategies and tactics Leverage reporting and dashboards to analyze referral patterns for prioritization of telephonic and field-based outreach to membersIdentify and execute innovative engagement strategies to enroll patients into the Landmark Health program Source, establish and maintain collaborative relationships with strategic partners in retirement communities, assisted living communities, skilled nursing facilities, hospitals, physician offices and other community organizations.May work flexible or extended hours to accomplish business goals.The position offers opportunity for above-market compensation, including substantial monthly bonus opportunity tied to individual and market production and performance.
5+ years of related experience, including a supervisory role in a sales, direct marketing or customer service role with direct responsibility for assigned clients or accounts.Bachelors Degree.Ability to work independently in an entrepreneurial environment with minimal supervision.Ability to consistently to meet or exceed sales targets or goals.Ability to multi-task and work in a dynamic environment.Exceptional communication.Excellent project management skills.Proficient in the use of Microsoft office Word, Excel and PowerPoint.Proven success with time management and organizational skills.Prior experience in healthcare preferred. Landmark Health, LLC is an Equal Employment Opportunity/Affirmative Action
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