Field Services Engineer - Internship
Eze Castle Integration in New York, NY, USA
401K, Dental, Life, Medical, Vision
The Field Services Engineer is responsible for delivering first class service, advice and technical support to Eze Castle clients, through the highest standards of customer service, efficiency, knowledge and integrity. This includes daily support incidents, desktop troubleshooting, hardware/software installation, upgrades and relocations. The candidate will interface with high profile financial industry clients daily thus requiring the highest level of presentation, communication and professionalism.
o Maintains workstations and the programs running on them
o Contributes to knowledge base of support issues and resolutions
o Acts as an escalation point for ECI Support Desk to coordinate with internal resources and vendors in helping to diagnose and resolve issues in clients environments
� Engages in self-directed continuous improvement and learning of various products:
o Investigates and follows both industry and ECI best practices and updates ECI standards
o Participates in scheduled team meetings
o Documents standards on the ECI Wiki
� A+ or other CompTIA Certification
� Good written and oral communication skills
� Good interpersonal skills, with a focus on rapport-building, listening, and questioning skills
� Good documentation skills
� Ability to absorb and retain information quickly
� Ability to present ideas in user-friendly language
� Highly self-motivated and directed
� Sharp attention to detail
� Capable of multitasking in a high pace environment, effectively and efficiently
� Good customer service orientation
� Ability to demonstrate client sensitivity
� Ability to effectively prioritize and execute tasks in a high-pressure environment
� Building and/or relocating users PCs.
� Comm Room cleanups
� Reinstalling Operating Systems and all appropriate drivers.
� Microsoft Windows 7/8/10, Microsoft Office 2007-2016
� Virus and spyware removal
� Troubleshooting Desktops/Laptops/Mobile devices/Printers/Fax Machines/Scanners/Copiers
� Email and spam troubleshooting
� Office 365, Amazon AWS, SaaS, cloud technologies
� Administering Active Directory Users/Exchange mailboxes
� Ability to work in an independent environment with moderate supervision
� Ability to work under a moderate noise level (i.e. working on an open floor with printers, telephones, and computers)
� Overtime may be required to meet project deadlines (including late nights and weekends)
� Ability to travel for business and work beyond normal business hours when necessary
� Ability to be flexible and successfully respond to multiple work pressures
� Sitting for extended periods of time
� Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components
� Lifting and transporting of moderately heavy objects, such as computers and peripherals
About Eze Castle Integration:
Are you looking to join a winning team in financial services IT? Do you have the superior technical talent and unshakeable focus to help customers succeed?
Thanks to our track record of success in the hedge fund and investment management industry, Eze Castle Integration continues to grow - and that means opportunity for you if you're the right professional. We're looking for an uncommon mix: self-starters who are motivated to push their talents to the limit and who enjoy collaborating with peers and customers.
What's in it for you? Just about everything you could want in a career. We train our employees on the latest technologies and provide them the opportunity to use their newly acquired skills every day. In addition, we provide opportunities for career development and enhancement to keep you growing and contributing for years to come.
Company website: https://www.eci.com/
Posted date: 16 hours ago
troubleshooting, field service, technical support, hardware, software installation, continuous improvement, laptops, maintenance, field service engineering, microsoft office, customer service, integration, microsoft windows, active directory, operating systems