Credit & Collections Analyst I
Vonage Finance Mission: We are a critical player in contributing to both short-term and long-term business decisions. We oversee and provide timely and accurate financial information across the organization, to leaders, decision-makers and external stakeholders. We protect company assets, both real and intangible, and ensure financial compliance with country, state and local laws. We serve as an indispensable business partner on topics requiring economic, financial and fiduciary inputs and expertise.
Why this role matters
The Vonage Credit & Collections team helps the company achieve sustainable growth, develop strong customer relationships and protect margins and profits. Our job on the analyst team is to turn bills into revenue. We apply our collection processes and systems to enhance the customer experience, reduce the companys debt and protect company assets. The Credit & Collections Analyst I is an individual contributor position, responsible for the full range of Credit & Collections processes and services.
IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW.
What you will do
� Investigate and analyze credit risk of assigned customers and accounts.
� Develop and maintain rapport with a variety of internal and external customers, building relationships to ensure the highest level of customer service.
� Engage with customers to understand and evaluate their financial situation, determine credit worthiness, resolve payment or debt problems and establish new or revised payment schedules.
� Perform collection efforts by contacting customers and soliciting past due amounts.
� Track and maintain records of payment progress, providing daily, weekly and other periodic reports to management.
� Escalate difficult and/or complex payment problems for resolution assistance.
� Work with fellow team members to develop and implement initiatives to enhance collection processes, reduce bad debt and churn and, at the same time, improve the customer experience.
� Participate in user acceptance testing for new or modified systems.
� Build solid working relationships with fellow team members and with cross-functional teams.
� Build solid working relationships with customer representatives.
What you will bring
� Strong attention to detail and solid math skills.
� Strong skills in organization, negotiation, persuasiveness, assertiveness, perseverance, follow-through and initiative.
� Excellent analytical and problem-solving skills.
� An engaging and positive customer service attitude.
� Ability to:
o Use accounting, credit reporting and related data management systems, tools and software.
o Prioritize multiple tasks and manage each within time constraints and deadlines.
o Recognize and act on inconsistencies in data.
o Retain confidential information about customers and about the company.
o Independently analyze complex issues and make sound decisions.
o Identify and recommend steps to resolve process or system issues.
� Desire to understand and gain knowledge of Vonage systems, products and services.
What is required for application
� Bachelors Degree in business, finance, accounting or related discipline.
� Prior commercial collections and/or customer service experience (1-2 years).
What is in it for you
In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
accounting, finance, accounts payable, collections, credit risk, customer experience, compliance, attention to detail, reporting, work well independently, customer service, negotiation, cross-functional team leadership, problem solving, communication