# Electric Vehicle Customer Experience Manager
VW. Two letters. Endless opportunities. A bright future. The Volkswagen Group
is one of the world's largest producers of passenger cars and Europe's largest
automaker and is on the road to number one. Come join our team and you could
be part of that ride. For our employees, Volkswagen stands for more than just
efficient and sustainable products - its an expression of who they are and
how they move through life. Become a part of the Volkswagen of America
experience and work with people who are passionate, innovative, enthusiastic,
and high performing team players. Everyone deserves a better car and everyone
deserves a better company - its a Volkswagen thing.
Liaison with dealers and VWGOA to assist in updating our business models to
capture new opportunities in online sales channels and prepare for
electrification together with colleagues both in G4 and the greater
Prepare sales strategy together with US sales (new Retail, Fleet, sales
Work with partners across the organization and key outside support on
designing the future customer experience concentrating on first touch points
in digital to how that translates to delivery and ownership, and loyalty for
the VW brand.
Constantly looking for ways to be more customer centric in our processes and
determine best path for ownership and sales experiences on all fronts.
Prepare sales strategy together with internal departments regarding
electrification and improve mobility services in NAR
Prepare market and all stakeholders for the new era of digitization
Improve the costumer experience over the lifecycle from initial contact
through ownership and loyalty
Support dealers with new business models and thereby conjointly prepare them
Define and execute a communication plan to increase in general the awareness
for electrification and mobility services and specifically for the preparation
of the launch of new vehicles.
10+ years of professional experience in Marketing & Sales
7-10 years of experience of product and/or project management
Analytical and conceptual thinking using logic and reason, creative and
Problem solving orientation and motivation to work around obstacles
Ability to steer cross-functional teams
Demonstrated capabilities in writing & presentation skills
Strong interpersonal and teamwork skills, with a positive, solution
High level of communication skills
Influencing and negotiation skills
Agility to work within an environment which is in a constant state of
An entrepreneurial mindset
Knowledge of different sales models in time of including digital and
physical presence and best practices from industry and among existing network.
Experience with marketing of mobility services
Experience in project management
Knowledge of automotive industry specifically regarding electrification
Several travels within NAR and to worldwide locations may be necessary
We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace
and perform pre-employment substance abuse testing.
**Primary Location: **United States-Virginia-Herndon
**Work Locations: **
**Organization: **Volkswagen Group of America Inc.
customer experience, marketing, retail, project management, communication, brand development, problem solving, presentations, creativity, innovation, motivation, microsoft word, cross-functional team leadership, teamwork, negotiation