Operations Sales Support Specialist

job - , paid

Lifetouch
Citrus Heights, CA
Closed
Posted 52 Days ago
Lifetouch
Citrus Heights, CA
job - , paid
Posted 52 Days ago
Closed

Description

Operations Sales Support Specialist Operations Citrus Heights, California 2019-2404 Description Position at Lifetouch National School Studios Inc. Lifetouch has an exciting opportunity for an Operations - Sales Support Specialist to join our team. Lifetouch National School Studios Inc., a Shutterfly Inc. company, is an industry-leader with operations in all 50 states and Canada. Employees enjoy our fast-paced, collaborative culture and the ability to directly impact our business. POSITION SUMMARY Serves as operational touch point and support for the sales function with a focus on host services and event management. PRIMARY DUTIES AND RESPONSIBILITIES Host Services * Acts as the first point of contact for schools by answering the telephone/emails and ascertaining the nature of the business. * Responds to and resolves basic account calls and/or escalates non-technical issues for all accounts. Provides timely feedback to the appropriate sales resource to ensure account satisfaction * Investigates and resolves lab delays * Provides technical support for the Lifetouch Portal, Parent Notify, Prestige Yearbook Choice (PYC) and Prestige Appointment Scheduling (PAS) to school contacts * Contacts and works with account to collect and fix Composites as needed. Contract Management and Entry * Responsible for account booking management and accuracy by partnering with the Salesfunction to ensure accurate contact information and school enrollment. * Monitor, research and resolve booking exceptions * Completes job entry across all product lines including ordering of sales materials (flyers) and school supplies * Contacts accounts to secure student data (EDT) to work within the given internal Lifetouch systems * Supports the fulfillment of authorized school supply requests (i.e. P.I.E. items, Montage Posters, etc.) as defined in the Portrait Agreements, Portrait Agreement Details (Work Orders) or other territory- specific process. * May create marketing collateral for Prestige business and ship the picture day reminders to students * Receive completed standardized Work Orders and ID design specifications and follows up with sales staff on any open items * Maintains confidentiality of school/student related information. Scheduling Picture Day Event(s) * Selects and inputs photo date(s) into the master calendar * Provides sales staff and/or customers with calendar (picture date) details * Contacts accounts to confirm details of upcoming scheduled photography events * Responsible for the completion of all Mobile Change Forms for date changes * May include setting up the scheduling parameters for picture day for Prestige business and scheduling subjects for road and studio based programs. Customer Service * Provide customer service to end consumers as required * Responds to and resolves customer service issues identified through customer service feedback surveys (i.e. InMoment surveys) General * Represents Lifetouch in a professional manner at all times while adhering to all Company and area policies and displays confidence and professionalism even during times of stress and in difficult situations. * Uses safe work habits including proper lifting, bending, pushing, pulling, squatting, twisting, and driving techniques and adheres to all safety rules and guidelines. * Other duties as assigned MINIMUM GENERAL REQUIREMENTS * High school diploma or equivalent and relevant post-secondary coursework/formal customer service training. * 2+ years of customer service experience or an equivalent combination of education and experience. * Intermediate to advanced computer skills, including using Google platform and Microsoft Office- Excel, Word and Powerpoint. * Superior phone and customer service skills/etiquette. * Excellent verbal, written, listening, and interpersonal skills. * Strong problem solving and organizational skills. * Ability to deal patiently with problems and complaints and to remain courteous when faced with difficult or angry customers. * Ability to handle confidential information.

Skills

microsoft excel, microsoft word, problem solving, sales support, professional services, technical support, business, customer service, microsoft office, leadership, microsoft powerpoint, research, event management, editing, organization

Always be on the alert for potentially fraudulent job postings online. Report potential fraud to us if you're unsure about the legitimacy of a job posting or employer on Chegg Internships.

  • Never accept a check or other funds from a company to purchase materials necessary for your position.
  • Avoid and report situations where employers require payment or work without compensation as part of the application process.
  • Avoid corresponding with anyone who reaches out via text or email or outside of the Chegg Internships platform that you don't recognize.
  • Be wary of Google Hangout or Skype interviews as these are not publicly-listed numbers that can be used to verify the legitimacy of the interviewer.