New Graduate - Technical Support Analyst
Austin, Texas, United States
1900575 Requisition #
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We believe the way we manage energy and water will define this century. By joining the Itron team, you can help ensure these precious resources are available to future generations. Are you up for the challenge?
Provides day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware. Installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a heterogeneous environment. Maintains passwords, data integrity and file system security for the desktop environment. Communicates highly technical information to both technical and non-technical personnel. Recommends hardware and software solutions, including new acquisitions and upgrades. May participate in development of information technology and infrastructure projects. May conduct training programs designed to educate an organizations computer users about basic and specialized applications.
Duties & Responsibilities:
* Create, assign, and prioritize tickets for self and other technical support staff. Support requests may be received by telephone, walk up, or electronically.
* Track support requests by creating, updating, and closing tickets in a timely fashion.
* Administer Active Directory accounts.
* Manage PC inventory and track hardware and software assets.
* Provide asset reports to management.
* Support IT approved software for desktop and laptop computers.
* Configure machines, software, printers and network access.
* May oversee the day to day activities of co-op students and interns
Experience: Requires no professional experience. Entry point for college graduate. Internship or Co/Op experience is highly preferred.
Education: Must have graduated within 24 months from an accredited university. Bachelor's Degree's in Information Technology, Computer Science, or similar, highly preferred.
Travel: 1 - 10%
Physical Demands: This is a typical office job, with no special physical requirements or unusual work environment.
Itron is an Equal Opportunity, Affirmative Action Employer. Qualified applicants are considered without regard to race, color, religion, sex, age, national origin, citizenship, sexual orientation, marital status, pregnancy, medical condition, veteran status, disability, genetic information, gender identity or other characteristics protected by law. If you require an accommodation in order to apply to this position, please contact your local recruiting representative at 1-800-635-5461 or email Accessibility@itron.com.
Itron enables utilities and cities to safely, securely and reliably deliver critical infrastructure services to communities in more than 100 countries. Our portfolio of smart networks, software, services, meters and sensors helps our customers better manage electricity, gas and water resources for the people they serve. By working with our customers to ensure their success, we help improve the quality of life, ensure the safety and promote the well-being of millions of people around the globe. Itron is dedicated to creating a more resourceful world. Join us: www.itron.com.
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technical support, troubleshooting, active directory, hardware, servers, information technology, laptops, printers, computer science, desktop computers, infrastructure management, customer service, microsoft word, microsoft access, recruiting