Director of Ticket Operations
University of North Carolina, United States
Updated: 17 minutes ago
Location: Chapel Hill, NORTH CAROLINA
Deadline: 17 Jul 2019
Position Type Permanent Staff (SHRA)
Is this an internal only recruitment? No
Position Title University Program Associate - Journey
Working Title Director of Ticket Operations
Position Number 00062141
Vacancy ID P010414
Budgeted Hiring Range 31,200 - 47,500
Pay Band Information
To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet .
Salary Grade Equivalent GN07
Full-time/Part-time Permanent/Time-Limited Full-Time Permanent
If time-limited, estimated duration of appointment
Hours per week 40
M-F 8:00 5:00
Evenings and weekends during sport seasons.
Department Name and Number Ath Ticket Office-271400
Date First Posted 07/10/2019
Closing Date 07/17/2019
Position Location Chapel Hill, NC
Position Posting Category Athletics
Position Summary Information
The Department of Athletics exists to provide educational and athletic opportunities to young men and women and to serve the interests of the University by complimenting and enhancing its diversity and quality of life. Through its athletic programs, the University seeks to unite alumni, faculty administration, and students in a common and shared experience. The purpose of Athletics is to provide an environment for student-athletes to learn, advance and excel both academically and athletically. This unit is a highly visible public relations arm of The University of North Carolina at Chapel Hill, with statewide and national recognition. It is an extremely important recruiting tool, not just for student-athletes, but for students from all walks of life. Through its athletic programs and its facilities, the University seeks to unite alumni, faculty, administration, and students in a common and shared experience.
Equal Opportunity Employer
The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran.
The Director of Ticket Operations reports to the Senior Assistant Athletic Director/Ticket Operations and serves as a leader in the creation, communication and execution of customer service and sales/marketing plans necessary to increase sales and achieve revenue goals for the Department of Athletics. A key component of increased revenue generation is the Department of Athletics Business Intelligence/Data Analytics Project. Serve in a lead role and as the primary Ticket Office contact for this project, which has already received and will continue to receive extensive Ticket Office support and requires the involvement of an individual with significant technical competencies requiring a broader technical skill set. Will work with other Athletic Department units, as appropriate, to develop and oversee the execution of a communications strategy to ensure exceptional dissemination of information about ticket availability and pricing, enhancing the messaging as appropriate to increase fans enthusiasm for the product. Serve as the primary event/program contact for Football, coordinating game day planning, set up and management. Train all permanent, full-time employees on the Paciolan Ticketing System. Serve in a leadership role in the Ticket Office, providing input on budgetary and staffing matters. Provide administrative expertise and ensure the program operations of the Ticket Office and access to Home UNC athletic events are executed in compliance with the policies, procedures and core competencies of the Athletic Department. Administer and manage ticket /program operations for Athletic Department events and sponsored events. Responsibilities include assisting the Senior Assistant Athletic Director in preparing and analyzing computer supported ticketing and database reports; providing prompt and accurate information to members of the Athletic Department, donors, staff, students and guests. Demonstrates skills and abilities to assess and resolve problems that require research and review of procedures and policies. Must apply the policies of the Athletic Ticket Office in a manner consistent with University, ACC , and NCAA regulations.
Minimum Education and Experience Requirements
Bachelors degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
Essential Skills, Knowledge and Abilities
Must communicate effectively with many groups in order to verify payment for tickets and all internal invoices. Knowledge of social media efforts to reach potential customers and guests is helpful. Must demonstrate the skills and abilities to assess and resolve problems that require research and review of procedures and policies. Demonstrate creative and innovative use of technology and a variety of communication methods. Must demonstrate the ability to convey clear information to a variety of audiences. Must exercise good judgment for all problem resolutions based on delegated authority from the Senior Assistant Athletic Director. Must demonstrate a highly developed sense of integrity and commitment to customer satisfaction , and demonstrated passion for excellence with respect to serving customers and providing clear and concise information, both verbally and in writing . Requires work on evenings , weekends, and holidays, in addition to occasional travel.
Demonstrated experience and knowledge at an advanced level of Paciolan Ticketing Software preferred. Prior experience in an NCAA Division I intercollegiate Ticket Office helpful.
Valid NC Drivers License
Special Physical and Mental Requirements
Attention to detail.
Ability to work in dynamic work environment with deadlines.
Ability to move/lift 25 lbs.
Effective communication skills and demonstrated ability to interpret ad explain policies and procedures.
Position/Schedule Requirements Overtime, Valid NC Drivers License, Weekend work, Evening work occasionally, Night work occasionally
Stimulus/ARRA Funded No
Quick Link http://unc.peopleadmin.com/postings/164826
Office of Human Resources Contact Information
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Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.
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