Bilingual Service Contract Specialist
MT - Huntley Road - Columbus, OH
1 day agoFull-timeEstimated: $64,000 - $81,000 a year
* Associate's Degree
* Microsoft Word
* Customer Service
* Microsoft Office
* Tuition Reimbursement
* Dental Insurance
* Health Insurance
* Paid Time Off
* Vision Insurance
Working at Mettler Toledo means you are impacting the world in important ways. Our precision measuring devices span the world's laboratories, production facilities, and retail stores. We manufacture, sell, and service instruments that detect, measure, and weigh - from the infinitely small to the largest of vehicles or airplanes.
We help feed the world. We impact how food is produced, packaged and made safe.
We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.
Mettler Toledo products are important to the production and consistent quality of every kind of consumer product.
No matter how far humankind goes to explore new frontiers, Mettler Toledo is there to help make it happen.
Our Opening and Your Responsibilities:
Our Service Sales team is currently looking for a Bilingual Specialist who can proactively contact current service contract customers to qualify all contract data listed including account and end-user information, applicable services, required preventive maintenance schedule, active equipment lists as well as obtaining a form of payment and renewing the contract. This will help you assure contract and contact database integrity by validating and correcting the data housed within the CRM. Also within this role, you will:
Meet and exceed agreed upon objectives including but not limited to renewal rate, productivity, and up-sell/cross-sell revenue goals.
Execute outbound renewal activities and accurately manage and record data generated from these efforts; you would also manage incoming calls from customers that are in response to your renewal efforts.
Accurately and quickly provide pricing and detailed information to the end user in regards to the customer's current service contract.
Understand and be able to effectively communicate the service solutions that are present on the current contract to ensure that you are meeting the customer's business needs.
Assist manager and senior management by providing monthly updates about recurring process challenges that require a proactive approach, or trends that suggest alternate customer approaches, through participation in a monthly team meeting.
Continuously communicate with other teams to improve our service processes and constantly promote cross-team collaboration.
What You Need to Succeed:
An Associate's Degree is preferred with experience in Customer Service, Sales or Marketing.
Outbound call center experience or telesales skills are desirable.
A competitive-natured personality with the desire to excel in a fast-paced sales environment.
Proficient Microsoft Office skills including Excel, Word, Outlook and PowerPoint.
Excellent follow-through, ability to meet deadlines, decision making and multi-tasking skills, and excellent communication skills.
Our Offer to You:
Medical, dental and vision care coverage and a 401(k) savings plan with company matching all starting on date of hire
Tuition reimbursement, employee wellness programs, plus other perks and discounts
All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
Global market strength and worldwide leadership in weighing
A brand name that is identified worldwide with precision, quality, and innovation
Thousands of patents, design and innovation awards
A commitment to extraordinary service on our state-of-the-art equipment
APPLY HERE: https://careers.mt.com/careers/JobDetail/1/1355
Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. If youd like more information about your EEO rights as an applicant under the law, please click here.
Mettler Toledo endeavors to make www.mt.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at EEO@mt.com.
For those who prioritize precision, Mettler Toledo is precisely where you belong.
leadership, microsoft office, customer service, microsoft excel, training, microsoft word, far, sales, microsoft outlook, microsoft powerpoint, marketing, crm, communication, pricing, retail