IT Technical Support Representative - Tuesday through Saturday 8am - 4:30pm
3851 River Ridge Drive NE
Tuesday - Saturday 8A-4:30P
Work Type (Portal Searching)
Full Time Benefits
This position is for Tuesday - Saturday 8am to 4:30pm. As a member of the IT Service Center team, the Technical Support Representative is responsible for first-line IT support for all UnityPoint Health regions. This position works closely with UnityPoint Health employees to understand and resolve their IT technical service needs and/or communicate the service need to 2 nd level support or management when further troubleshooting is required.
Customer Service Works collaboratively with other UnityPoint Health IT team members to assist in problem resolution and optimal application functionality. Builds team morale by creating and maintaining effective working relationships while communicating openly, honestly and professionally with co-workers. Provides phone coverage for essential business needs identified by management. Technical Support Provides front line technical phone support for system applications and hardware when our customers service needs arise. Facilitates communication around outages when needed. Utilizes problem tracking tool to notate issues and sufficient resources to assist users as needed Quality Improvement Assist co-workers with ongoing training needs on new system functions, hardware/software, and workflow. Updates department knowledgebase and processes/procedures as needed Identify areas where further solutions, training or communication is required to better serve our customer base.
Education: Minimum two year degree in computer science or equivalent work experience accepted only if previous experience applies to the position. Four year degree in Computer Science, Information Technology or similar education preferred. Experience: Minimum two years of experience in call center, technology field, or healthcare industry. Knowledge of healthcare industry systems. Understands computer system functionality, limitations, and architecture of supported applications preferred. Skills: Working knowledge of various hardware devices and operating systems. General knowledge of Microsoft products. Communicates effectively both verbally and non-verbally. Aptitude to multitask with multiple systems while effectively communicating with customer. Excellent typing and notation skills
troubleshooting, technical support, it service management, operating systems, hardware, information technology, computer science, software, it support, customer service, training, communication, administration, organization, architecture