IT Technician in Dayton, Ohio | Careers at Hollywood Gaming at Dayton Raceway
21 hours ago(7/15/2019 12:59 PM)Job ID
Hollywood Gaming at Dayton RacewayPosition Type
Dont just work. Work Happy. A career in gaming? At Hollywood Gaming at Dayton Raceway we think youll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry. An individual could be successful if they possess the following.
Your daily responsibilities include
Provide technical support for end user computers, applications, printers, phones, time clocks, key control devices, network and application connectivity, and cell phones/radio devices. Resolve and track end user software/hardware computer problems and work with end users to identify technology needs that will help streamline their business processesInstall and troubleshoot hardware and software. This includes, but not limited to, network equipment, computers, printers, phones, time clocks, and key control devices. Maintain phone system, including but not limited to moves, adds and changes, along with occasional wire installation and system troubleshootingMaintain inventory control for all hardware/software; maintain equipment organization to help expedite service.Enthusiastically support, actively promote, and demonstrate superior customer service in accordance with department and company standards and programs. Assist with the remote access process when vendors need to provide support for upgrades and troubleshooting issues.Troubleshoot network connectivity for property systems and maintain network wire management.Complete profile request administration for network and property systems; Add/change/modify end user access according to department and regulatory policy.Consult with vendors to improve customer service and reduce problems in the environment.Meet department uniform, appearance and grooming requirements.Keep work area clean and free of safety hazards, debris and litter.Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.Perform all job duties in a safe and responsible manner.
To be successful in this position it will require the following skill set
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Must be highly proficient in all Microsoft applications.Must have working knowledge of current Windows operating systems.Must have comprehensive knowledge of networking fundamentals and Microsoft active directory administrationMust have experience supporting current Microsoft Office suites, troubleshooting computer hardware, software, and operating systems, and performing computer imaging and restoration.Cisco IP phones, Micros POS, AS/400, and Bally ACSC support experience is preferred.Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.Education and/or Experience: Bachelor's degree (B.A. /B.S.) in computer technology or related field from four-year college or university; one to two years related experience or training; or equivalent combination of education and experience. Must be at least 21 years of age. Language Skills: Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required. Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.Reasoning Ability: Be able to make quick, reasonable decisions regarding patron and Team Member interactions.Certifications, Licenses, Registrations: Must be able to qualify for licenses and permits required by federal, state and local regulations. Physical Demands: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Team Member is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The Team Member is occasionally required to walk, climb or balance; stoop, kneel, crouch, or crawl, push, pull, carry, reach, bend, twist and talk or hear when performing job duties in varying work areas. Must be able to lift up to 25 pounds. WORK ENVIRONMENT: The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The noise level in the work environment is usually very loud.All Team Members at Hollywood are under surveillance (and audio surveillance in limited areas). Performance may be observed and recorded.Employee could be exposed to an environment containing unrestricted second-hand tobacco smoke.
Something to leave you with
Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means youll enjoy a fun working environment. Now that you have read about who we are, here is your opportunity to see what we're about! Equal Opportunity Employer Apply/EmailApply for this job onlineApplyShareRefer this job to a friendReferSorry the Share function is not working properly at this moment. Please refresh the page and try again later.Share on your newsfeed
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active directory, technical support, computer hardware, operating systems, information technology, printers, computer hardware troubleshooting, software, remote access, microsoft office, customer service, microsoft windows, management, training, microsoft access