Customer Logistics Coordinator
Belgacom in Orlando, FL, USA
Customer Logistics Coordinator
Job ID #:9613Location:US_FL_Orlando
Position Type:Regular Full-TimeEducation Required:Not Indicated
Experience Required:1 - 3 YearsRelocation Provided:No Relocation Offered
CHEP helps move more goods to more people, in more places than any other organisation on earth. Its pallets, crates and containers form the invisible backbone of the global supply chain and the world's biggest brands trust us to help them transport their goods more efficiently, sustainably and safely. As pioneers of the sharing economy, CHEP created one of the world's most sustainable logistics businesses through the share and reuse of its platforms under a model known as 'pooling'. CHEP primarily serves the fast-moving consumer goods (e.g. dry food, grocery, and health and personal care), fresh produce, beverage, retail and general manufacturing industries. CHEP employs approximately 11,000 people and owns approximately 300 million pallets, crates and containers through a network of more than 750 service centres, supporting more than 500,000 customer touch-points for global brands such as Procter & Gamble, Sysco, Kellogg's and Nestl?. CHEP is part of the Brambles Group and operates in more than 55 countries with its largest operations in North America and Western Europe. For more information on CHEP, visitwww.chep.com. For information on the Brambles Group, visitwww.brambles.com
As one of four Brambles growth companies, CHEP and Brambles provide you unparalleled opportunities to advance and accelerate your career. You'll be joining an international growth organisation with a pioneering, circular business model. You'll be working for a company that is changing the way goods get to market. You'll become part of an efficient and collaborative global team making a real contribution to a smarter, more sustainable future. For more on how Brambles growth companies can accelerate your career, visithttps://careers.brambles.com/
POSITION PURPOSECustomer Logistics Coordinators are responsible for maximizing the customer experience through urgent fulfilment-related situations and proactive customer service management. Each CLC will support a CHEP logistics region and its customers, owning the funnel of customer-facing activities related to emergency order fulfillment, issue and collection ETA status, proactive load status notification, and critical issue or backlog resolution.
CLCs need to develop close relationships and work effectively with customers, vendors, and internal partners to resolve situations, identify solutions, and facilitate thorough communication between all affected stakeholders. This role requires a high level of expertise in relating to customers in a consultative capacity and understanding of the Supply Chain to proactively seek the best customer experience, and a strong drive for results.
NUMBER OF LOCATIONSVariable depending on customer base
MAJOR / KEY ACCOUNTABILITIES
Autonomous Regional Management & Issue Resolution:? Responsible for autonomously managing the daily funnel of urgent fulfilment-related issues within the assigned region, partnering with CHEP Logistics and carrier partners to mitigate the impact of issues and communicate thoroughly to customers? Responsible for proactively notifying customers of 'at-risk' deliveries or collections as identified by systems, carriers, and internal partners in a timely manner? Responsible for fielding inbound customer calls related to the aforementioned issues? Regional oversight and collaboration with carrier partners and customer to align expectations and mitigate exceptions impacting service, primarily though optimizing trailer utilization? Leverage trend analysis and 'tribal' knowledge to anticipate customer needs and proactively service, identifying opportunities with customer behavior support regional fulfilment success? Work cross-functionally to identify and analyze issue root causes and ensure resolution plans are executed to drive supply chain excellence. Develop cross functional relationship to help deliver consistent message to the customer? Establish and maintain effective relationships with customers, Logistics, Operations, Sales, Customers Service, and CarriersMEASURES? Customer Satisfaction (Net Promoter Score, Customer Effort, First Contact Issue Resolution)? Resolution time for urgent issues within scope (Service Requests)? Ensure activities supporting customers and internal partners are performed in line with Service Level Agreements, i.e, Abandonment Rate
AUTHORITY / DECISION MAKING? Working autonomously to manage regionally assigned accounts within a matrix environment? Customer problem resolution? Process Improvements and/or Process Design
KEY CONTACTS? Sales, Field Customer Service, Customer Care Center, Logistics, Supply Chain, and Operations
External:? CHEP Customers? Transportation Vendors? Operations Vendors
QUALIFICATIONS? Bachelor's Degree or equivalent supply chain / customer facing experience required
Desirable:? Able to work flexible hours
EXPERIENCE? 2-4 years Customer Service, Supply Chain, or Account Management experience
SKILLS AND KNOWLEDGE? Customer Focused and able to deliver a superior customer experience? Self-motivated and able to work independently? Detail oriented, good data management skills? Superb communication skills? Ability to multi-task and effectively manage time and resources, and diverse systems? Strong problem-solving skills? Strong logistics and operations knowledge? Decision Quality - Ability to think outside the box to provide first contact/call resolution? Professional demeanor with approachability and likeability? Strong relationship building & interpersonal skills, demonstrated teamwork skills? High Learning Agility - adaptability and flexibility while in a state of constant change? Extensive knowledge of CHEP departmental responsibilities? Technical User of BW, SAP, Siebel, Portfolio Plus? Intermediate MS Office skills (Outlook, Word, Excel, Power Point)? Demonstration of and proven abilities working in a Matrix Environment? Continuous improvement mindsetLANGUAGESEnglishDesirable: Spanish
We're excited you're here to learn how we'll leverage our family of growth companies to accelerate your career. Brambles companies employ more than 14,500 people in over 60 countries, committed to connecting people to life's essentials, every day. Our people are shaping a smarter, more sustainable future by changing the way business makes, moves and sells goods in every corner of the world. We look forward to helping you become one of them.HTTPS://careers.brambles.com/
We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Individuals fraudulently misrepresenting themselves as [Brambles/CHEP/IFCO] representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. [Brambles/CHEP/IFCO] never conducts interviews via online chat or requests money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at firstname.lastname@example.org.
Posted date: 10 hours ago
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