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Crisis Call Intern

Start date: 08/14/2023(flexible)Duration: 20 Weeks
Unpaid InternshipPlus benefits6 - 40 hrs/wk

9 days ago


A Crisis Call Intake Specialist serves as the first point of contact for clients entering or phoning our crisis center and provides referrals addressing immediate needs of our clients. The Specialist will field incoming calls to Beacon of Hope Crisis Center crisis lines, complete the intake process for new clients, manage information given to callers who do not need shelter and provide quality customer referral service to those who do.

Primary Responsibilities:

  • Answering all incoming calls, including crisis calls, informational calls, follow-up contact calls and calls for staff members
  • Completing crisis call assessment forms with callers to determine program eligibility and appropriateness
  • Providing information and supportive services for staff, residents and visitors at the front desk
  • Performing other administrative duties as requested by the Crisis Call Team Leader
  • Maintaining complete, accurate and timely information on callers and completing subsequent data entry
  • Following agency rules and protocols for admitting people to the center
  • Fostering an environment of respect with clients, callers and staff
  • Providing clients with information and support as appropriate
  • Performing security checks within the center to increase safety of staff and residents
  • Representing Beacon of Hope Crisis Center on the telephone with other agencies and the community at large
  • Work with other agency staff on projects or initiatives as directed by Crisis Call Team Leader


  • Ability to stay calm and use appropriate judgment in responding to crisis and security situations
  • Critical thinking and evaluation skills
  • Ability to handle multiple tasks
  • Attention to detail in record keeping, coordination and documentation
  • Excellent organizational skills
  • Ability to problem solve and make appropriate decisions in urgent situations

Required hours, duration of internship, and start date will all be determined in conjunction with the applicant's schedule.

Number of positions available



Completed or in the process of completing a college degree. A Bachelor's in Social Work, Psychology, Communications, Criminal Justice, or a related field is preferred.

About Beacon of Hope Crisis Center

Beacon of Hope Crisis Center is a confidential and safe place where individuals who are or have been a victim of domestic violence and/or sexual assault can receive advocacy services and referrals. Our advocates assist with safety planning and let victims know what is available for them within our agency or one of our agency partner service providers. We assist in many ways, a few of those ways are helping with filings and paperwork, court accompaniment, helping to find a bed in a domestic violence shelter when that is needed, fostering pets while victim(s) are in shelter, helping with the healing process, counseling, steps toward independence and self-sufficiency for long-term improved quality of life. We serve ALL individuals facing domestic violence and sexual assault crisis regardless of religion, race, color, sex, age, sexual orientation, gender identity or gender expression, marital status, national origin, language capacity, or ability.
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Skills you'll need for this internship

    effective communication
    online learning


provided by employer

How will you be compensated for this role?

Benefits for this internship

  • []


provided by employer

What happens after you send in your application?

Beacon of Hope Crisis Center has not provided an expected interview date. If Beacon of Hope Crisis Center chooses not to move forward with your application, they will notify you.

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Career Paths

People who completed this type of internship end up in the following types of jobs

Top majors

That get hired for this type of internship

  • Social Work31%

  • Psychology12%

  • Political Science And Government3%

  • Criminal Justice And Corrections3%

  • Counseling Psychology3%

  • 221 other majors46%

People who did this kind of internship end up at the following companies

  • International Rescue Committee
  • Department Of Veterans Affairs
  • City Year
  • Deloitte
  • Target


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