Customer Service Representative

internship - part time, unpaid

BidShore
Mount Prospect, IL
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Posted 16 Days ago
BidShore
Mount Prospect, IL
internship - part time, unpaid
Posted 16 Days ago

Description

BidShore is looking for a Customer Service Representative to be part of our Start up. Responsibilities include:

- Provide fantastic customer service via phone calls, instant messages and emails 

- Manage large amounts of incoming calls, instant messages and emails 

- Identify customer needs, create solutions and ensure a positive experience 

- Open and maintain customer accounts, prepares product or service reports, collect and analyze customer information 

- Establish, develop and maintain positive customer relationships 

- Handle complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution 

- Follow communication procedures, guidelines and policies 

- Meet customer service team call handling quotas and quality goals 

- Utilize various software systems to optimize efficiency and performance 

Skills

customer service, communication, accounts payable, cooking, email management, complaint management, reporting, customer care, service parts, quotas, team leadership, call centers, customer experience, microsoft word, customer satisfaction

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