Client Support Team Intern

internship - full time, paid

Melita Group
Boston, MA
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Posted 12 Days ago
Melita Group
Boston, MA
internship - full time, paid
Posted 12 Days ago

Description

The Client Support Team Internship is a year-round internship position within the Client Management Team. We are seeking current students who are available to work 17.5 hours per week on a year-round basis (possibility to work 40 hours/week during school breaks if student wants to develop further) and who are looking for a developmental experience. Junior students preferred.

Position Responsibilities: 

- Learn about energy markets and the way companies manage their energy spend and risk

- Learn how Schneider Electric supports its client’s energy procurement activities

- Coordinate the receipt of client’s energy invoices

- Identify anomalies in the client’s data on our website Resource Advisor and in client’s energy invoices and investigate those issues

- Function as the primary contact regarding the client’s energy data

- Generate client reports

- Support client team in presentations and meetings.

- Provide client training on Schneider Electric’s client website, Resource Advisor

- Facilitate new client rollout with internal & external teams

- Establish relationships with clients at the plant and corporate level when needed

- Field customer inquiries

- Initiate budget process and communicate with client regarding the budgets

- Understand & adhere to the processes and controls of Schneider Electric

- Other duties as assigned

Skills

budgets, presentations, energy management, procurement, microsoft windows 7, help desk support, windows xp, networking, technical support, computer hardware, active directory, microsoft exchange, servers, computer repair, operating systems

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