MBA Summer Associates

Delta Air LinesAtlanta, GA

a month ago


Job Title

MBA Intern, Commercial/Customer Strategy (Summer 2024)

Job Location

United States, Georgia, Atlanta

Job Overview

The purpose of the Commercial & CX Strategy MBA program is to build a strong, diverse, and values-driven leadership pipeline for Delta. This 12-week summer internship program revolves around one strategic project from one of the below Commercial and CX departments located in our Atlanta headquarters:

  • Design onboard and airport product improvements that reach millions of annual travelers or deep dive into customer data to understand trends and develop action plans to improve the CX.
  • Investigate competitors' pricing actions, initiate sales and other promotions to maintain market share. Analyze and understand the complexities of airline consumer behavior and devise creative strategies for capturing additional revenue through varying the supply of our product.
  • Develop recommendations for process improvements for reservations centers, call-handling, and segmentation to improve customer service, employee engagement, and maximize cost efficiencies.
  • Maintain the competitiveness of by developing online marketing strategies and identifying incremental digital revenue streams.
  • Leverage data to develop promotion and channel strategies to drive incremental passenger revenue or improve our values-led communication strategies with our customers.
  • Improve collaboration and find synergies with our Joint Venture partners.


  • Competitive internship compensation


  • Contribute to a strategic project within one of our Commercial and CX departments
  • Take ownership of specific tasks and deliver them within agreed-upon timelines
  • Support the team in data analysis, research, and development of actionable insights
  • Prepare and deliver presentations to communicate project findings and recommendations


  • Must have completed the first year of an MBA Program with graduation planned by Summer 2025
  • Current MBA students with at least 3 years of post-undergraduate, full-time work experience
  • Able to work onsite in our Atlanta, GA office for the duration of the internship
  • Strong analytical, leadership, written, and verbal communication skills
  • Demonstrated collaboration and creative problem-solving abilities
  • Prioritizes safety and security of self, others, and personal data
  • Embraces diverse people, thinking, and styles
  • Possesses a high school diploma, GED, or high school equivalency
  • At least 18 years of age and authorized to work in the United States

We're excited for you to apply!

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Career Paths

People who completed this type of internship end up in the following types of jobs

Top majors

That get hired for this type of internship

  • Economics18%

  • Finance9%

  • Business Administration Management And Operations7%

  • Management Science5%

  • Accounting5%

  • 241 other majors53%

People who did this kind of internship end up at the following companies

  • PwC
  • Bain & Company
  • Deloitte
  • Ernst & Young
  • KPMG
Estimated Monthly Living Expenses

For Atlanta, GA | $3,272/mo

  • Housing/Rent$1,410

  • Miscellaneous$889

  • Food$432

  • Transportation$276

  • Utilities$265


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