Dual Front Desk Supervisor

Job Title

Dual Front Desk Supervisor

Job Location

Courtyard and Residence Inn by Marriott Charlotte Northlake

Job Overview

We are looking to add a friendly Dual Front Desk Supervisor to our team! As our Dual Front Desk Supervisor, you will be responsible for the overall success of the front desk and ensuring guest satisfaction and product quality standards are met. You will plan and supervise the activities of a diverse workforce to ensure the smooth and profitable running of the businesses. Most importantly, you will be a key person of reference for team members, vendors, and guests.

This position may require flexible scheduling availability.

Compensation

The starting pay rate for this position is $18.00 per hour.

Responsibilities

• Check-in/Check-out hotel guests
• Process all payments according to established hotel requirements
• Provide information and assistance to all guests and vendors
• Prepares all necessary reports during each shift for the management team
• Ensure all front desk staff know all components/features of our guest service guarantee and are trained to meet service standards
• Assist in creating and distributing the team member schedule in a timely manner

Requirements

• Highly motivated team player with strong initiative and desire for achievement
• Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
• Ability to work well in stressful situations
• Candidates with Fosse experience preferred
• Readily available and approachable for all guests while providing excellent guest service

We're excited for you to apply!