Managed Service Group Intern - Fall 2023 (Multiple Locations)

BDO USA, LLPmadison, WI
Paid Internship

3 months ago


Job Title

IT Support Intern

Job Location


Job Overview

  • This role is responsible for monitoring our central dashboard for alerts and events about the health of our customer’s IT environments.
  • The ideal candidate has a general understanding of system and network protocols, configurations, security threats, and operations.
  • The ability to manage multiple tasks, communicate effectively, quickly triage and resolve customer issues is required.
  • Previous experience providing Level I support is also a plus.
  • This is the perfect role for someone who is interested in pursuing a career in Help Desk, Systems/Network Administration, or Cybersecurity.
  • We are passionate about our people, solutions, and technology and are seeking an experienced enthusiastic intern that shares that same passion.


Salaries offered are determined based on numerous factors including qualifications, experience, skills, and geography.

  • California Range: $20.00/hr - $39.00/hr
  • New York City/ Valhalla Range: $20.00/hr - $36.00/hr
  • Washington Range: $20.00/hr - $39.00/hr


  • Receives and documents in-bound customer requests
  • Creates and manages tickets for issue tracking & resolution
  • Attempts to resolve issues using our extensive knowledgebase
  • Monitors and alerts our customers of technical issues
  • Escalates as necessary and follows issue through to resolution
  • Special projects as assigned
  • Other duties as required



  • Must be currently enrolled and attending an accredited college with a minimum of a 3.0 GPA, required
  • Currently enrolled in a Cybersecurity, Information Technology, or Computer Science program, preferred


  • Basic level experience with Microsoft operating systems and suite of products (Outlook, Word, Excel, PowerPoint, etc.), preferred
  • Experience with help desk ticketing systems and service desk management tools, preferred
  • Exposure to help desk processes and procedures with experience with service desk management tools, preferred
  • Exposure to network services or operations with any experience in patching, upgrades or network monitoring, preferred
  • Exposure to security processes and procedures with experience with security management tools, preferred


  • Active Directory or networking experience, required
  • Microsoft Technologies experience, preferred

Other Knowledge, Skills & Abilities

  • Candidate must have a strong technical aptitude to learn new technology
  • Ability to work independently as well as within a team environment
  • Has a high degree of ethics, professionalism, attentiveness, and communication excellence (both verbal and written)

We're excited for you to apply!

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Understand more about this internship and other internships like this

Career Paths

People who completed this type of internship end up in the following types of jobs

Top majors

That get hired for this type of internship

  • Computer Science18%

  • Management Science12%

  • Business Administration Management And Operations6%

  • Computer And Information Systems Security Information Assurance6%

  • Network And System Administration Administrator4%

  • 213 other majors51%

People who did this kind of internship end up at the following companies

  • Deloitte
  • IBM
  • PwC
  • Microsoft
  • Accenture
Typical benefits offered for paid internships

(National average offered by employers)



Relocation Assistance




Housing Assistance

(avg. $2,892)




Travel Stipend

(avg. $978)




Tuition Reimbursement




Medical Insurance




401(k) Company Match




Paid Holidays


Average internship hourly pay

For Great Lakes region

Legal Services

Typical pay range:

$15.86 - $20.39

Estimated Monthly Living Expenses

For madison, WI | $3,327/mo

  • Housing/Rent$1,369

  • Miscellaneous$916

  • Food$460

  • Utilities$296

  • Transportation$286


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  • Tell me about a difficult experience or conflict you had at work. How did you deal with it?
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  • Do you prefer to work independently or on a team?
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