Managed Service Group Intern - Fall 2023 (Multiple Locations)

Job Title

IT Support Intern

Job Location

Remote

Job Overview

• This role is responsible for monitoring our central dashboard for alerts and events about the health of our customer’s IT environments.
• The ideal candidate has a general understanding of system and network protocols, configurations, security threats, and operations.
• The ability to manage multiple tasks, communicate effectively, quickly triage and resolve customer issues is required.
• Previous experience providing Level I support is also a plus.
• This is the perfect role for someone who is interested in pursuing a career in Help Desk, Systems/Network Administration, or Cybersecurity.
• We are passionate about our people, solutions, and technology and are seeking an experienced enthusiastic intern that shares that same passion.

Compensation

Salaries offered are determined based on numerous factors including qualifications, experience, skills, and geography.

• California Range: $20.00/hr - $39.00/hr
• New York City/ Valhalla Range: $20.00/hr - $36.00/hr
• Washington Range: $20.00/hr - $39.00/hr

Responsibilities

• Receives and documents in-bound customer requests
• Creates and manages tickets for issue tracking & resolution
• Attempts to resolve issues using our extensive knowledgebase
• Monitors and alerts our customers of technical issues
• Escalates as necessary and follows issue through to resolution
• Special projects as assigned
• Other duties as required

Requirements

Education

• Must be currently enrolled and attending an accredited college with a minimum of a 3.0 GPA, required
• Currently enrolled in a Cybersecurity, Information Technology, or Computer Science program, preferred

Experience

• Basic level experience with Microsoft operating systems and suite of products (Outlook, Word, Excel, PowerPoint, etc.), preferred
• Experience with help desk ticketing systems and service desk management tools, preferred
• Exposure to help desk processes and procedures with experience with service desk management tools, preferred
• Exposure to network services or operations with any experience in patching, upgrades or network monitoring, preferred
• Exposure to security processes and procedures with experience with security management tools, preferred

Software

• Active Directory or networking experience, required
• Microsoft Technologies experience, preferred

Other Knowledge, Skills & Abilities

• Candidate must have a strong technical aptitude to learn new technology
• Ability to work independently as well as within a team environment
• Has a high degree of ethics, professionalism, attentiveness, and communication excellence (both verbal and written)

We're excited for you to apply!