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Managed Service Group Intern - Fall 2023 (Multiple Locations)
2 months ago
Description
Job Title
IT Support Intern
Job Location
Remote
Job Overview
This role involves monitoring our central dashboard for alerts and events regarding the health of our customers' IT environments. The ideal candidate should have a general understanding of system and network protocols, configurations, security threats, and operations. They must be able to handle multiple tasks efficiently, communicate effectively, quickly address and resolve customer issues, and preferably have experience in Level I support.
Compensation
Salaries offered are determined based on various factors such as qualifications, experience, skills, and location:
- California Range: $20.00/hr - $39.00/hr
- New York City/Valhalla Range: $20.00/hr - $36.00/hr
- Washington Range: $20.00/hr - $39.00/hr
Responsibilities
- Receive and document in-bound customer requests.
- Create and manage tickets for issue tracking and resolution.
- Try to resolve issues using our extensive knowledgebase.
- Monitor and alert customers of technical issues.
- Escalate as necessary and follow issues through to resolution.
- Work on special projects as assigned.
- Perform other required duties.
Requirements
Education
- Must be currently enrolled and attending an accredited college with a minimum GPA of 3.0.
- Preferred: Enrollment in a Cybersecurity, Information Technology, or Computer Science program.
Experience
- Preferred: Basic level experience with Microsoft operating systems and suite of products (Outlook, Word, Excel, PowerPoint, etc.).
- Preferred: Experience with help desk ticketing systems and service desk management tools.
- Preferred: Exposure to help desk processes and procedures with experience in service desk management tools.
- Preferred: Exposure to network services or operations with any experience in patching, upgrades, or network monitoring.
- Preferred: Exposure to security processes and procedures with experience in security management tools.
Software
- Required: Active Directory or networking experience.
- Preferred: Microsoft Technologies experience.
Other Knowledge, Skills & Abilities
- Strong technical aptitude to learn new technology.
- Ability to work independently and within a team environment.
- High degree of ethics, professionalism, attentiveness, and communication excellence (both verbal and written).
We're excited for you to apply!
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INSIGHTS
Understand more about this internship and other internships like this
Career Paths
People who completed this type of internship end up in the following types of jobs
- Computer User Support Specialists
- Software Developers
- Computer Systems Analysts
- Network And Computer Systems Administrators
- Management Analysts
Top majors
That get hired for this type of internship
People who did this kind of internship end up at the following companies
- Deloitte
- IBM
- PwC
- Microsoft
- Accenture
Typical benefits offered for paid internships
(National average offered by employers)
Average internship hourly pay
For Great Lakes region
Legal Services
Typical pay range:
$15.86 - $20.39
Estimated Monthly Living Expenses
For Milwaukee, WI | $3,220/mo
GETTING THIS POSITION
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FREQUENTLY ASKED IN INTERVIEWS
Why do you want to work here?
Employers want to see that you’ve done your homework and are excited about the company.
Other essential interview questions:
- Tell me about yourself.
- What are your greatest strengths/weaknesses?
- Tell me about a difficult experience or conflict you had at work. How did you deal with it?
- Where do you see yourself in five years?
- Do you prefer to work independently or on a team?
- Why do you want to work here?
- What do you consider to be your greatest achievement?
- How would your colleagues and manager describe you?
- Why should we hire you?
- Do you have any questions for me?
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