Help Desk

job - full time, paid

IBS
Watertown, WI
Closed
Posted 30 Days ago
IBS
Watertown, WI
job - full time, paid
Posted 30 Days ago
Closed

Description

Job Description

The helpdesk technician is responsible for assisting customers who are experiencing any procedural or operating difficulty with the use of IT applications, equipment, or services and ensuring that an effective solution is provided to the user.

Essential Job Functions:

Represents the information technology department and their services effectively, professionally, and respectfully within and outside of the organization.
Provides support for all Information Technology products and services; including answering questions, troubleshooting problems, teaching, or instructing customers regarding software or hardware functionality, and communicating policy.  
Troubleshoots and installs printers, PC's, mobile devices, and other technology based devices.
Records required customer and problem information into a trouble ticketing system.  Updates tickets with appropriate journal entries of activities, and closes tickets with resolution entered upon completion of the job.
Elevates complex and/or high priority problems to the appropriate support groups for resolution.
Investigates user problems and identifies their source; determines possible solutions.
Creates, updates and disable network access accounts
Assist with new technology assessment
Elevates complex and/or high priority problems to the appropriate support groups for resolution.
Other duties as assigned.

 

 

 

 

Company Description

http://www.ibs.com​

Skills

troubleshooting, hardware, information technology, printers, mobile devices, software, microsoft access, teaching, organization, policy, accounts payable, it, applications, pc, help desk support

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