SilverCloud, Inc. is seeking a part-time talented and imaginative individual who is passionate about creating best in class digital experiences to join the team. The Research Analyst Intern should be analyze user journey data, conduct peer analysis, conducting user research, surveys, and creating reports for leadership team. The Research Analyst Intern will be required to work closely with the Product and Customer Success departments to design, implement, and iterate upon data dashboards.
The Research Analyst Intern will also be required to apply the research found by creating world-class user experiences using SilverCloud’s chatbot platform.
SilverCloud, Inc. is a pioneer in self-service technology for Banks and Credit Unions and is growing rapidly. With over 13 years experience SilverCloud comes equipped with subject matter expertise to help customers and employees find the help they’re looking for while obtaining support online.
Identify and develop key performance indicators using data dashboards and/or excel.
Interpret data and qualitative feedback.
Conduct competitive analysis.
Translate findings into user flows, wireframes, mockups and prototypes that lead to intuitive user experiences.
Create Chatbots that are channel-customized across Chat, Messaging, SMS, IVR, etc., contextual, optimized and personalized.
Create chatbots and virtual assistants for consumer facing products as well as employee facing products (for intranets and instant messengers).
Collaborate with other team members and stakeholders.
Partner cross-functionally across Product Management and Customer Success.
Ask smart questions, take risks and champion new ideas.
UX design experience preferred.
Analytical background and experience managing/organizing information to identify trends and extract key conclusions.
Familiarity with chatbots, voice enabled devices, or other conversational channels preferred.
A solid grasp of planning and conducting user research, user testing, A/B testing, rapid prototyping, usability and accessibility concerns.
Google Analytics Experience (or other user behavior measurement tools)
Be passionate about resolving user pain points through a great experience.
Passion and knowledge of customer experience best practices .
Ability to clearly and effectively communicate design processes, ideas, and solutions to teams and clients.
Be open to receiving feedback and constructive criticism.
Software/Website development knowledge preferred however it is not needed for this role.
Be excited about collaborating and communicating closely with other team members and stakeholders.
This is a part-time intern role working out of our Portsmouth, NH office.
Located in charming and accessible Portsmouth, NH, SilverCloud prides itself in its employees and collaborative culture. If you are an energetic, hardworking, dedicated, innovative team player who wants to be part of an exciting, growing team that is revolutionizing the efficiency and experience at retail banking institutions, we would love to have you join.
Our values are:
• Taking care of each other
• Demonstrating excellence
• Doing what you say