Assistant Manager

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Employee Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Job Summary:

The Assistant Manager is responsible for delivering exceptional customer service while supporting all aspects of store operations. This role oversees the day-to-day activities of retail associates, helps maintain operational excellence, and supports the achievement of business goals. The Assistant Manager serves as a knowledgeable brand ambassador, fosters a positive team culture, and exercises sound decision-making to ensure an outstanding guest experience. This position also assists with daily operational responsibilities as needed.

Job Responsibilities:

• Lead and support a team of 2 to 10 employees.
• Provide regular coaching, feedback, and performance guidance to team members.
• Develop, implement, and track employee training plans.
• Ensure the department is adequately staffed and stocked with necessary supplies and resources.
• Foster a positive, inclusive, and engaging work environment that promotes teamwork and accountability.
• Protect company assets through inventory control and loss prevention practices.
• Manage inventory levels for retail and rental products.
• Communicate operational updates, opportunities, and concerns to Store and Regional Managers.
• Assist with managing operational budgets and payroll processes.
• Maintain current knowledge of industry trends, products, and services, and demonstrate expertise to guests and team members.
• Complete administrative and reporting responsibilities accurately and on time.
• Perform other duties as assigned.

Job Requirements:

• Proficiency in Microsoft Office applications.
• Strong written and verbal communication skills.
• Minimum of 2 years of leadership or supervisory experience.
• Minimum of 2 years of retail, rental, or related customer service experience.
• Demonstrated passion for employee development, coaching, and team success.
• Strong organizational skills with the ability to prioritize and manage multiple tasks.
• Ability to thrive in a fast-paced environment while maintaining a positive and professional demeanor.
• Commitment to delivering exceptional customer service and guest experiences.
• Experience with retail or rental point-of-sale (POS) systems preferred.