Audience Engagement Intern

**Job Title:** Audience Engagement Intern

**Location:** Los Angeles, CA (2 Days @ Office, 1 Day @ Remote)

**Compensation:** $18.42/hour (Los Angeles Minimum Wage)

**Schedule:** Part-Time | 3 Days per Week (Saturdays, Mondays, & Tuesdays) (24 hours/week, 8 hours per day)

**Reports To:** Director of Streaming and Content Operations

About ElectricNOW

ElectricNOW is a free streaming platform delivering cult-favorite television series, films, and original content to audiences across multiple devices. The platform supports programming, distribution, and social engagement initiatives across FAST and VOD ecosystems.

Position Summary

The Audience Engagement Intern will support initiatives focused on audience growth, user engagement, and customer experience. Working closely with the Director of Streaming & Content Operations, this role will assist in monitoring audience feedback, publishing digital content, supporting marketing campaigns, analyzing user behavior, and identifying opportunities to improve the ElectricNOW experience. This internship offers hands-on exposure to streaming media, digital marketing, analytics, content operations, and audience development.

Responsibilities

Audience Insights

• Assist with monitoring and categorizing App Store and Google Play reviews
• Track audience feedback across social media and customer support channels
• Help compile and research viewer trends, competitor streaming services, and emerging industry features
• Help to prepare weekly reports highlighting user sentiment, recurring issues, and growth opportunities

Audience Engagement

• Assist with publishing and scheduling approved social media content
• Help manage content calendars across digital platforms
• Support community engagement by responding to audience comments in app stores, social media (Meta, TikTok, Discord, LinkedIn) and directing customer inquiries to the appropriate teams

Content & Marketing Support

• Assist with newsletter, Substack, and push notification preparation
• Support App Store Optimization (ASO) efforts, including keyword research, screenshots, and store listing updates
• Learn to organize promotional assets for upcoming programming and marketing campaigns

Analytics & Reporting

• Assist in tracking campaign performance using Google Analytics 4 (GA4) and other reporting tools
• Help to monitor key audience metrics and identify notable trends

Quality Assurance

• Test new app releases across mobile and connected TV platforms
• Document bugs and usability issues for internal teams

Preferred Qualifications

• Current undergraduate or graduate student in Marketing, Communications, Business, Film, Television, Journalism, Digital Media, or a related field
• Strong written and verbal communication skills
• Highly organized with excellent attention to detail
• Interest in streaming media, television, entertainment, or digital products
• Comfortable working independently and managing multiple projects
• Familiarity with Microsoft Excel or Google Sheets
• Basic familiarity with Google Analytics, SEO, or social media analytics is a plus

What You'll Learn

This internship provides practical experience across multiple areas of a streaming business, including:

• Streaming platform operations
• Audience development strategies
• Digital marketing campaigns
• Customer experience and product feedback
• Streaming analytics and KPI reporting
• App Store Optimization (ASO)
• FAST and connected TV distribution
• Cross-functional collaboration with operations, marketing, design, and product teams

Ideal Candidate

We're looking for someone who is curious about why audiences choose one streaming service over another. You enjoy analyzing trends, solving problems, organizing information, and finding creative ways to improve the viewer experience. If you're passionate about entertainment, streaming, and digital media—and want to see how a streaming platform operates behind the scenes—this internship is for you.