About the role
Occupational Summary
Serve as a product expert for Company products when responding to inquiries and complaints. Handle consumer and medical professional contacts related to adverse events, product inquiries and complaints.
Accountabilities
- Provide outstanding service to and engage professionally with consumers and other company contacts
- Liaise with medical professionals and consumers related to product inquiries and complaints as they relate to all C.B. Fleet Company, Inc. and Prestige Brand drug, device and dietary supplement products
- Enter case data into the relevant database
- Possess a constant working knowledge of company products sold world-wide
Responsibilities
- Provide high quality customer service to consumers and health care professionals
- Maintain professionalism and represent Brands with honor and respect
- Effectively multi-task while handling consumer contacts – have the ability to listen and electronically capture consumer comments simultaneously
- Manage large amount of inbound contacts
- Identify consumers' needs, clarify information, research issues and provide solutions effectively and in a timely fashion
- Serve as a Brand Advocate to our consumers
- Demonstrate excellent language and communication skills both by voice and in writing
- Follows the Medical Affairs record retention system
- Follow Good Documentation Practices
- Maintain high quality standards for data entry and database coding
- Maintain a high level of product knowledge
- Attend pertinent department meetings
- Provide complaints and inquiries analysis as necessary
- Perform other duties as required
Qualifications
Requires knowledge gained through a degree, preferably in a health, science or communication/marketing discipline and 5 years working experience. Customer Service experience, preferred
Compensation Range
$24.56 - $39.30 hourly