Events and Experience Intern

Position Summary

The Customer Events & Experience Intern will support the planning, coordination, and execution of customer visits and experiences, employee-facing conferences, customer appreciation events, and strategic engagement activities. This role provides hands-on experience in customer experience management, event operations, marketing communications, stakeholder coordination, and executive engagement.

The intern will work closely with Customer Experience, Marketing, Sales, Product Management, Operations, and other cross-functional teams to help deliver professional, engaging, and memorable experiences that strengthen customer relationships and support business objectives.

Key Responsibilities

• Assist in planning and coordinating customer experiences.
• Support agenda development, meeting preparation, and customer-specific briefing materials.
• Conduct customer and company research to help create personalized experiences and discussion topics.
• Assist in preparing briefing books, executive summaries, presentations, and customer-facing materials.
• Help coordinate customer experience surveys and compile feedback reports.
• Support planning and execution of customer and employee-facing conferences and events
• Assist with venue coordination, catering, transportation, lodging, registration management, and onsite logistics.
• Help manage event timelines, task lists, budgets, and vendor communications.
• Support setup, execution, and breakdown activities during events.
• Ensure customer-facing spaces, materials, and hospitality elements meet established standards.
• Assist in developing event communications, social media content, and other customer-facing assets.
• Help maintain customer experience content libraries and event documentation.
• Support creation of storytelling materials that communicate company capabilities, innovation, culture, and customer value.
• Maintain customer visit records, event databases, and planning documents.
• Assist with scheduling meetings and coordinating cross-functional stakeholders.
• Support collection and analysis of event metrics, survey data, and engagement results.
• Help prepare reports and dashboards that measure participation, satisfaction, and business impact.

Qualifications

• Minimum 2.5 GPA.
• Must be currently enrolled in an accredited college/university pursuing a degree in Marketing, Business Administration, Communications, Hospitality/Tourism Management, or Event Management
• Reliable transportation to and from work.
• Ability to work effectively both independently and as part of a team.
• Strong organization, planning, and analytical skills.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint) or other relevant tools.