Federal Work-Study Student Worker- Center for Student Success

Basic Function and Scope of Responsibilities

The Center for Student Success is seeking friendly, dependable, and customer service-oriented Federal Work Study Student Workers to assist professional staff in supporting students, parents, faculty, staff, and campus visitors in a fast-paced office environment. Student Workers will assist with providing general customer service by answering routine phone inquiries, responding to basic questions using approved resources and/or directing callers to appropriate campus services. This position is designed to provide meaningful work experience while developing communication, customer service, problem-solving, teamwork, and another professional workplace skills in a higher education environment.

Principal Responsibilities

• Provide courteous and professional customer service to students, parents, faculty, staff, and visitors.
• Assist students with navigating university websites and self-service resources.
• Route calls and visitors to the appropriate department when additional assistance is needed.
• Refer complex or sensitive questions to a Success Coach, Associate Director, or Director.
• Maintain the confidentiality of student information in accordance with FERPA and University policies.
• Perform other related duties as assigned.

Education Requirements

• Must be a currently enrolled LIU student.
• Must be awarded and eligible for the Federal Work-Study Program.
• Must maintain Satisfactory Academic Progress (SAP) in accordance with University and Federal Work-Study requirements.

Working Conditions

Student Workers will work in the Center for Student Success under the supervision of professional staff and assist with daily operations. Duties include answering telephones, assisting visitors, using a computer and office equipment, and providing customer service in a professional office environment.

Materials & Equipment

Student Workers will be provided with the equipment and resources necessary to perform their assigned duties, including a computer, telephone/headset, and access to University systems required for the position.