Field Services Technician Intern

**Category** Field Service

**Job Location** Denton, TX, US

**Position Type** Full-Time/Regular

**Group** CBS Companies

**Job Title** Field Service Technician Intern

**Department** Production

**Reports To** Corporate Training Director

**FLSA Status** Hourly, Non-Exempt, Full-Time

Job Summary

The Field Service Technician Intern is responsible for providing on-site technical support, maintenance, and repair services for equipment or machinery at customer locations. This role involves troubleshooting issues, performing diagnostics, and completing repairs to ensure the efficient operation and functionality of equipment. The Field Service Technician Intern interacts directly with customers, representing the company and delivering high-quality service to meet customer needs and expectations. Apply electrical and electronic theory and related knowledge, usually under the direction of engineering staff, to design, build, repair, adjust, and modify electrical components, circuitry, controls, and machinery for subsequent evaluation and use by engineering staff in making engineering design decisions.

Essential Duties And Responsibilities

• Assist with preventive maintenance, troubleshooting, and repairs on equipment or machinery, including mechanical, electrical, and hydraulic systems, to address issues and minimize downtime.
• Diagnose problems, identify root causes, and implement solutions to resolve equipment malfunctions, ensuring optimal performance and reliability.
• Travel to customer sites to help with providing on-site technical support, installation, commissioning, and training services for equipment users, ensuring proper setup, operation, and maintenance procedures.
• Interact with customers in a professional and courteous manner, addressing their questions, concerns, and service requests promptly and effectively.
• Document service activities, including work performed, parts used, and hours worked, accurately and timely using service reports, work orders, and other documentation tools.
• Provide support with detailed service reports, findings, and recommendations to customers and internal stakeholders, communicating technical information clearly and concisely.
• Adhere to safety protocols, procedures, and regulations while performing on-site service activities, ensuring compliance with company policies and industry standards to prevent accidents and injuries.
• Maintain service vehicles, tools, and equipment in safe operating condition, conduct inspections, repairs, and maintenance as needed.
• Build and maintain positive relationships with customers, acting as a trusted advisor and point of contact for technical support and service-related inquiries.
• Identify opportunities for upselling or cross-selling additional products, services, or maintenance contracts to customers based on their needs and equipment usage.

Qualifications

• Mechanical aptitude and technical skills, with the ability to read schematics, blueprints, and technical manuals, and use diagnostic tools and equipment to troubleshoot complex issues.
• Problem-solving and decision-making abilities, with the capacity to analyze problems, evaluate options, and implement effective solutions in a timely manner.
• Effective communication and interpersonal skills, with the ability to interact professionally with customers, colleagues, and stakeholders, both verbally and in writing.
• Attention to detail and accuracy in completing service tasks, documenting activities, and maintaining records, ensuring compliance with quality standards and service level agreements.
• Adaptability and flexibility to work as part of a team, manage multiple priorities, and respond to changing customer needs and service requirements.
• Commitment to continuous learning and professional development, staying updated on industry trends, technologies, and best practices related to field service and equipment maintenance.

Knowledge & Skills Required

• Comprehensive knowledge of mechanical, electrical, and hydraulic systems, components, and principles, as well as familiarity with equipment-specific technologies and configurations.
• Familiarity in using hand tools, power tools, diagnostic instruments, and software applications for equipment diagnostics, repairs, and maintenance tasks.
• Understanding safety protocols, regulations, and best practices for working in industrial environments, including hazard identification, risk assessment, and personal protective equipment (PPE) usage.

Education & Experience

• High school diploma or equivalent qualification required.
• Must be at least 18 years of age, except where a higher age is required by law, and must be employed to learn an apprentice able occupation.
• Valid driver's license.

Physical Demands

• Occasionally reaching/working overhead, stooping, kneeling, crouching or crawling
• Frequent walking
• Continuous standing and repetitive hand motion
• Lifting requirements include occasional lifting of 50 pounds, frequent lifting of up to 50 pounds and continuous lifting of up to 15 pounds.

Employee Evaluation Summary

CBS U apprentices will be hired at a base pay rate with a potential progressive increase bi-annually based on progress in class and documented field hours worked. Every applicant selected for apprenticeship will serve a probationary period which may not exceed 25 percent of the length of the program or 1 year whichever is shorter.

Work Schedule

Typical hours are 7:30 to 4:30 for in classroom training. This position will require some travel; in a field role, your hours will be dictated by the customer and maybe earlier or later than typical, including occasional weekends and holidays. Employees are expected to work in the field as assigned or in the office during normal business hours when no project work is scheduled. Every apprentice is required to participate in related instruction in technical subjects related to the occupation. Apprentices will be paid for hours spent attending related instruction classes. The Work Process Schedule and Related Instruction Outline are outlined in Appendix A.

Employer's Rights

This job description does not list all the duties of the job. You may be asked by supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

Acknowledgement and Acceptance

I acknowledge that I have read and understand the responsibilities and requirements for the position and all questions have been answered to my satisfaction. In addition, I believe that I possess the required qualifications based on my experience and abilities and therefore accept the position. This document contains Group CBS confidential and proprietary information and is intended for Group CBS internal use only and is governed by Group CBS' employee confidentiality agreement.