Healthcare Technology & Operations Intern

Position Summary

The Healthcare Technology & Operations Intern supports the day-to-day operations of the private practice by assisting with client intake, practice management systems, workflow automation, and administrative processes. This internship provides hands-on experience in behavioral healthcare operations while developing skills in healthcare technology, customer service, and process improvement.

Client Intake & Client Experience

• Respond to prospective client inquiries by phone, email, and text.
• Schedule consultations and intake appointments.
• Send intake paperwork and monitor completion.
• Follow up regarding missing documentation.
• Assist with insurance verification workflow.
• Ensure client records are complete before appointments.
• Provide exceptional customer service.
• Assist with missed-call text communications.

GoHighLevel (GHL) Administration

• Maintain contact records and pipelines.
• Create and edit forms and surveys.
• Assist with workflow automation testing.
• Build and update email and SMS campaigns.
• Apply tags and segmentation.
• Maintain appointment calendars.
• Assist with reporting dashboards.
• Monitor automations and troubleshoot issues.

Practice Operations

• Maintain digital filing systems.
• Create and update SOPs.
• Develop checklists and workflow documentation.
• Support provider onboarding.
• Prepare operational reports.
• Organize forms and templates.
• Support operational improvement projects.

Technology & Process Improvement

• Identify workflow improvements.
• Test new software features.
• Assist with AI implementation projects.
• Document new workflows.
• Support technology implementation.

Marketing Support (As Needed)

• Assist with newsletter distribution through GHL.
• Update clinician profiles.
• Support website content updates.
• Maintain referral databases.
• Assist with event preparation.

Qualifications

• Currently pursuing a degree in Healthcare Administration, Business, Psychology, Public Health, Health Informatics, Communications, Marketing, Human Services, Information Systems, or a related field.
• Strong organizational and communication skills.
• Professional, detail-oriented, and able to multitask.
• Proficient with Microsoft Office and Google Workspace.
• Interest in behavioral health and healthcare technology preferred.

Learning Outcomes

• Behavioral healthcare administration
• GoHighLevel CRM administration
• Healthcare workflow automation
• Client intake coordination
• HIPAA-compliant operations
• Practice management
• Process improvement
• Professional communication

Why Join Life Empowerment Services?

Interns gain meaningful, hands-on experience supporting a growing behavioral health organization while learning healthcare operations, technology, and client-centered service delivery.

Work Location

Hybrid remote in Marietta, GA 30067