Manager, Connection Bowling, Billiards, and Games

Position

Manager, The Connection

Equal Opportunity Statement

Bowling, Billiards, and Games CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

Key Responsibilities

Events/Programming/Marketing

• Formulates new programs and reviews existing programs for the Connection, applying market data, trends in higher education, and Division of Student Life goals.
• Programs range from ongoing weekly, monthly, or one‑time programs.
• Coordinates with university departments and groups for the use of the facility to establish new programs based on their program needs and the availability of the facility.
• Partners with UMC operations teams to review event logistics and coordinate operational support for private parties and events.
• Serves as the primary point of contact for clients regarding facility offerings, event capabilities, facility use guidelines, and event scheduling.
• Reservations and event coordination are run by the Connection Manager with support from the student Connection Coordinator.
• Researches trends in game area facilities, including using resources through professional organizations such as ACUI or NACAS, and the communities of practice.
• Collaborates with Division of Student Life communications and marketing staff to develop marketing strategies for promotional programs, products, and services following established university policies and guidelines.

Inventory/Financial/Budgetary

• Performs monthly product inventory, assessing product performance, and profitable pricing structures for goods and services.
• In conjunction with UMC Business Development Manager, prepares monthly and ad hoc financial reports.
• Maintains guidelines in university controls, purchasing, and payroll to aid in producing the highest profitability, client engagement, and satisfaction.
• Orders operational supplies and equipment through campus/division‑approved channels.
• In collaboration with UMC Administration and departmental staff, makes recommendations on long‑range improvements and programming, capital purchases, and repairs.

Supervision

• Hires, trains, and manages one graduate student and up to 35 student hourly staff.
• Administers personnel actions within UMC and University guidelines.
• Schedules staff appropriately to cover normal business operations, programs, special events, and parties.
• Ensures staffing levels meet the operational needs of the facility to provide exceptional customer service while keeping the overall budget in mind.
• Adopts and supports the UMC and Division's student development goals and learning outcomes through daily supervision of staff, sound training programs, and the performance management process.

Facilities

• Works with a variety of interdepartmental staff within the UMC to implement comprehensive plans for the Connection facility covering safety, preventive maintenance of equipment, and capital upgrades.
• Ensures that the facility is clean, safe, and attractive by working with student staff, UMC departments, and non‑university entities.

Keep Current/Compliance

• Reviews current policies and procedures and implements operational changes to keep the facility up to date and in compliance with UMC, university, and state policies, rules, and regulations.
• Formulates annual and monthly training for self and staff to ensure consistency of service and policy compliance, including updating PCI protocols and standard operating procedures, coordinating student training, updating procedures for serving alcohol (TIPS), and following laws and procedures for hiring staff.
• Oversees and ensures adherence to all university and campus policies governing alcohol service operations.
• Maintains manager food safety certification, tracks and supports staff certification compliance, and ensures established daily operating and food safety guidelines are consistently followed.
• Also ensures activities meet the mission of the UMC, Division, and the University.

What You Should Know

The position's standard…