About the role
Job Description
SymphonyAI Retail, Inc. seeks a Manager, Customer Insights in Palo Alto, CA.
Duties:
- Support client objectives to enhance overall business performance, focusing on promotional intelligence.
- Coach merchant teams in integrating customer insights into daily decision-making processes - moving them up the data maturity arch.
- Provide actionable insights and recommendations supported by data analysis.
- Utilize BI tools, including SymphonyAI reports, to address retailer business inquiries.
- Collaborate with internal and external CPG-focused groups on key initiatives.
- Conduct training sessions for clients on Symphony RetailAI tools and insights.
- Support all key business strategies identified by the client.
- Participate in cross-functional projects spanning multiple retail teams.
- Contribute to the development of best practices, training materials, and reference guides.
- Assist with quality control, validation of reporting, and troubleshooting data and software issues as needed.
- Actively engage in team and client meetings, aiding in preparations as requested.
Required Qualifications:
- Bachelor's degree in Communications, Marketing, or a related field or related field plus 2 years of experience.
- 2 years of experience in merchandising or category management.
- 2 years of experience leveraging data and analytics for decision-making.
- 2 years of experience coaching merchant teams in integrating customer insights into daily decision-making processes.
- 2 years of experience working with customer centric or loyalty data.
- 2 years of experience delivering quantifiable value through assortment optimization.
- 2 years of experience working with SymphonyAI suite of tools (CMS, i2e).
- Authority to work permanently in the U.S.
Employment Details:
- Telecommuting (remote work) is permitted throughout the U.S.
- 40 hours/week
- $125,486 - $125,486 per year
Application:
Applicants who are interested in this position may apply https://www.jobpostingtoday.com/ Ref # 56022.