About the role
**Position:** Patron Services Associate
**Status:** Part Time
**Reports To:** Patron Services Manager & Asst. Patron Services Manager
**Schedule:** Varies by event; shifts may range from 8 AM to 11 PM. Weekends, evenings, and holidays required as needed.
**Hours:** Up to 25 hours per week
**Pay Rate:** $17/hour
Overview
Orlando Shakespeare Theater is seeking enthusiastic and customer-focused Patron Services Associate to support our 38th season. This is a part-time position ideal for individuals passionate about live theater and providing top-tier service to patrons and guests. This role includes a mix of box office and front-of-house responsibilities. Ideal candidates are detail-oriented, proactive, and excited to work in a fast-paced, collaborative arts environment.
Overall Job Responsibilities
Box Office Duties
- Provide a welcoming and helpful environment for patrons, volunteers, staff, and visitors
- Disseminate event information across multiple platforms to patrons and staff
- Process subscription and single ticket sales efficiently using Spektrix ticketing software
- Coordinate with various departments to address patron needs
- Conduct data entry and management tasks related to box office functions
- Manage voicemail and respond to inquiries via phone and email
- Work with management and team to complete various projects
Front Of House Duties
- Support morning student performances, matinee & evening performances on an as needed basis
- Assist groups & individuals with entering and exiting the theater
- Coordinate with the Patron Services Manager, Asst. Patron Services Manager, and education department regarding performance needs
- Work closely with stage management and production team before, during, and after performances regarding various start & end times and late patron seating
- Address ADA needs before, during, and after performances
- Accurately produce performance reports
- Monitor volunteer activities and perform necessary tasks as assigned by the volunteer coordinator
Experience & Skills
- Have a professional attitude, appearance, and personality
- Exhibit exceptional customer service skills
- Professional phone etiquette
- Exceptional verbal communication
- Ability to properly record information and produce various reports
- Ability to take direction and problem solve
- Distribute Will Call tickets, reprint tickets, and assist guests as needed during performances
- Manage voicemail and respond to all inquiries over the phone and by email
- Be familiar with the season, theaters, and overall operations
- Experience in Spektrix or other box office/ticketing software (REQUIRED)
- Experience using Volgistics or other volunteer management software (PREFERRED)
- Be highly proficient in Google G-suite and Microsoft Office software
Schedule
- Schedule varies based on event scheduling
- Shifts range from 8 AM start time to 11 PM end time
- Weekends, evenings, and holidays may be required
- Performances for the upcoming season are scheduled August 2026 - May 2027
- This position is anticipated to work anywhere from 0 to 25 hours per week
- Hours are not guaranteed every week, and they will be assigned as needed