About the role
Main Responsibilities
- Commercial & Business Support
- Support the Business Assurance team in day-to-day commercial and operational activities.
- Assist in preparing customer presentations, business reports, and internal documentation.
- Conduct market and industry research to support business development initiatives.
- Maintain customer and project information in internal systems.
- Assist in organizing customer meetings, webinars, and marketing activities.
- Support data analysis, reporting, and business performance tracking.
- Customer Service Support
- Handle customer inquiries and provide administrative support throughout the certification process.
- Assist customers in using DNV digital platforms, customer portals, and online customer services.
- Support customer account registration, access requests, and basic portal navigation guidance.
- Coordinate with internal teams to facilitate customer requests and resolve service-related issues.
- Monitor customer cases and support timely follow-up and communication.
- Assist customers with certification-related administrative processes and documentation requirements.
- Contribute to delivering a positive, professional, and consistent customer experience.
- Administrative & Operational Support
- Prepare meeting minutes, reports, and presentation materials.
- Maintain accurate customer and project records.
- Support process improvement initiatives and operational efficiency activities.
- Perform other administrative and operational tasks assigned by the team.