Snow Cloud Lodge Seasonal Front Desk Agent

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Employee Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

To Learn More, please review the Benefits Eligibility Summary

Job Summary:

As the Front Desk Associates, you are the face of the hotel! You are the first point of contact for all guests and help make their stay a memorable one. If you are new to hospitality, Front Desk Associate is a great starting point with huge potential for upward mobility.

Job Specifications:

• Starting Wage: $20/hr - $22/hr
• Employment Type: Winter Seasonal 2026/2027
• Shift Type: Full Time hours available
• Minimum Age: At least 18 years of age
• Housing Availability: Yes

Job Responsibilities:

• Covers for the Front Desk/Rental Supervisor when not in the office.
• Retrieve phone messages and return calls.
• Set up coffee bar including lemon water, fruit bowl and granola. Put out cups and re-stock. Afternoon bake and serve cookies. Order more supplies as needed.
• Makes sure that the Front Desk and Lobby is clean, organized and looks professional at all times.
• Mentors and may have to train other front desk agents if necessary.
• Log in to IQware and address any unassigned units. Check outgoing guests out and print registration and welcome letters to prepare for arrivals.
• Assist guest services agent with identifying owner and guest packages, writing them into the package log. Help deliver packages if needed.
• Assists with accounting duties: Billing of invoices and work orders, Purchase orders, checking inventory, reconciling p-cards monthly, etc.
• Assist maintenance with arranging contractors for major repairs.
• When maintenance is not on duty assist with simple repairs such as opening locked safes and replacing door handles.
• Make sure that there are enough spa towels at the end of the shift and provide guests with extra towels and light housekeeping needs as requested.
• Prepare the housekeeping schedule by going over expected arrivals for the month. Fill out the daily schedule and email it to the housekeeping contractor.
• Greet guests and owners as they walk in the door (or to the desk) immediately and stands up while doing so.
• Provide excellent customer service by finding and providing answers to guest and owner questions, providing concierge services to make a great vacation, assist potential guests with availability as well as helping owners book additional units for friends and family. Also schedule homeowner services as requested.
• Answer phones promptly or return calls promptly and provide callers with needed information. Take accurate messages if needed.
• Assist with completing weekly inspections of homecare units.
• Works with support teams (i.e. Reception Center) on coordinating any all-late guest arrivals
• Assist with contacting every guest before they arrive with pre-arrival information. Check any requests noted in reservations to make sure they are accommodated.
• Ensures that our Front Desk Daily and Monthly Procedures are always complete.

Job Requirements:

• Administrative duties: Package log and shipping duties. Monitoring phones and assisting with homeowner requests.
• Accounting Duties: Billing invoices, work orders, charging owners for services rendered. Manage and monitor owner accounts to keep up with billing.
• Homeowner Relations – assist homeowners with vendor/contractor's communications, unit access, etc.
• Assists with vendor/contractors' communications on behalf of Snow Cloud Association
• Walk the property to do interior and exterior checks including looking for and picking up trash, checking for icicles or other hazards

The expected pay range is $20/hr - $22/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.