Student Employee-LSC-Information Center Assistants (CWS Eligible)

Nature & Purpose of Position

The LSC Information Center student workers are expected to reflect a professional image, positive attitude, and assist all students, staff, faculty, and guests in the LSC with superior customer service. Information Center student workers are expected to:

• Keep track of interactions with SHSU students, staff, and faculty.
• Assist walk-in visitors in a courteous, friendly, and respectful manner, providing all available information and making referrals as necessary.
• Assist telephone callers by properly answering the phone, transferring calls, taking messages, and sharing resources as necessary.
• Have a comprehensive knowledge of campus offices, departments, and resources.
• Know who is who in the various LSC offices and the general responsibilities of each area.
• Keep informed of all current information, activities, programs, and events in the LSC and on campus.
• Be familiar with information sources such as the SHSU home page, Houstonian newspaper, and SHSU telephone directory.
• Assist with, handle, check-out, and keep record of all equipment for the Frank Parker Plaza.
• Review and monitor reservations on the Frank Parker Plaza.
• Intake, handle and inventory all items for LSC Lost and Found.
• Have a comprehensive knowledge of all LSC forms and the proper way to receive and process requests.
• Assist in keeping the Information Center and lobby tidy and maintain all information, supplies, and equipment in an orderly manner.
• Dispose of leftover drinks and trash and report spills to the LSC office that require custodial attention.
• Adhere to all LSC policies and procedures.
• Know all emergency policies and procedures and to provide support to guests in an emergency.
• Be dependable and punctual in reporting to work and meetings.
• Dress in accordance with the LSC dress code.
• Perform other duties as assigned.