2027 Orion180 Summer Internship - Customer Experience

At Orion180, we don’t just stand out for what we do; we shine because of how we do it. Our mission is to deliver an exceptional insurance experience through innovative technology, unparalleled customer service, and a comprehensive suite of products. Our vision is to be the premier global provider of insurance solutions and redefine the insurance industry.

Orion180 is proud to call three vibrant cities home. Our headquarters on Florida’s stunning Space Coast in Melbourne offers an exceptional quality of life, with affordable housing, excellent transportation, and close proximity to major cities like Orlando, Tampa, and Miami. Our Irving, Texas, office places us in a dynamic center of culture, business, and entertainment, keeping us closely connected to innovation and growth. Our Draper, Utah, location, nestled in the heart of the Salt Lake Valley, connects us to a rapidly growing tech ecosystem and provides access to the outdoor lifestyle and natural beauty the region is known for.

Orion180 is seeking motivated, curious, and driven students to join our 2027 Summer Internship Program.

As an intern, you will work alongside experienced professionals who are redefining the insurance industry through technology and service excellence. You will contribute to real, meaningful projects, gain hands-on experience in a fast-paced insurtech environment, and develop skills that will accelerate your career — all while being supported by dedicated mentors and a culture that values innovation, collaboration, and integrity.

Customer Experience

Help us deliver unparalleled service to our policyholders. Interns will assist the customer experience team with inquiry resolution support, customer feedback analysis, service-process documentation, and quality monitoring. This role offers direct exposure to customer journey mapping and the tools and technologies that make every Orion180 interaction shine.

What You Will Gain

• Hands-on experience with meaningful, real-world projects in the insurance and insurtech industry.
• Dedicated mentorship from experienced professionals in your assigned department.
• Professional development sessions covering communication, leadership, and career navigation.
• Exposure to senior leaders through lunch-and-learns, site visits, and program events.
• A strong candidate pipeline consideration for future co-ops and full-time roles at Orion180.
• Competitive hourly compensation and a collaborative, high-energy work environment.

Qualifications

• Currently enrolled in an accredited undergraduate or graduate program.
• A minimum GPA of 3.0 is preferred.
• Strong academic performance in a field of study relevant to the department of interest (e.g., Accounting, Finance, Risk Management, Data Science, Computer Science, Business, Marketing, or a related discipline).
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office (Excel, Word, PowerPoint); familiarity with data analysis tools (Python, SQL, Power BI) is a plus for analytically focused roles
• A proactive, curious mindset with the ability to work both independently and collaboratively.
• Authorization to work in the United States.

The office environment is fast-paced and collaborative. An employee must be willing and able to work their regularly assigned work schedule onsite, and in times of need, be able to work an extended schedule depending on company or departmental needs, project requirements, or customer demands.

While performing general duties for this position, the employee is regularly required to sit, stand, and/or walk around (including the use of stairs). Other demands include the ability to openly communicate with others by talking, listening, comprehending, and reading; being able to lift light objects (<25 lbs); and using standard office equipment such as computers, printers, and phones. In addition, there is an occasional need to bend, twist, or squat down to open/close cabinets and reach for files or other standard office-type objects.