Listing details
- Last verified Oct 28
About the job
Job Summary: The Mental Health Triage Specialist (C3) provides clinical support within a 911 call center by responding to mental health crisis calls. This role focuses on crisis intervention, risk assessment, and directing individuals to appropriate care and resources.
Key Responsibilities Crisis Intervention & Assessment:
- Receive transferred calls from 911 dispatchers for mental health-related emergencies
- Provide telephonic crisis intervention and de-escalation
- Conduct rapid risk assessments, including evaluation of suicide risk, psychosis, and acute distress
- Determine the level of care needed based on clinical and situational factors
- Provide information on available services and treatment options
Call Management:
- Maintain readiness during low call volume and respond effectively during high-intensity situations
- Manage multiple calls while maintaining clinical accuracy and professionalism
Collaboration & Coordination:
- Coordinate with first responders, including law enforcement and emergency medical services
- Facilitate appropriate response pathways based on assessed needs
Documentation & Follow-Up:
- Document all interactions using Computer Aided Dispatch (CAD) systems and electronic health records
- Conduct follow-up calls to support connection to community-based services
Regular, predictable attendance is considered to be an essential requirement for this position. Other duties may be assigned. May require a flexible work schedule.
Integral Care employees are to strive to maintain a trauma sensitive workplace, to embrace trauma sensitive and informed practices, and to foster a supportive and welcoming environment of care.
Education:
Required:
- Graduated from an accredited college or university with a Bachelor's degree with a major specialization in Human/Behavioral/Social Services or related field. Master's degree preferred.
License:
Required:
- Current and valid driver's license and a clean driving record.
Experience:
Preferred:
- Experience in crisis intervention, severe mental illness, hotline, and/or community mental health.
- Bilingual in Spanish.
Why join us: Integral Care has proudly served Travis County residents for the past 50 years. As the largest provider of behavioral health services in Travis County, we are dedicated to improving the lives of adults and children living with mental illness, substance use disorder and intellectual and developmental disabilities.
By joining our team, you will find rewarding work every day alongside people who have as much compassion as you. Join us and together we can help improve the quality of life for the people we serve. Imagine your career at Integral Care!
Employee Benefits:
- Medical, Dental, and Vision insurance
- Generous vacation/holiday/sick leave
- Life and Short-term/Long-term Disability Insurance
- Employee Assistance Program (EAP)
- 403(b) retirement account
- Gold's Gym membership discount
- Mileage reimbursement