Associate Systems Integrator

Job Summary/Basic Function

Position designs and develops hardware and/or software integration in the Indiana State University Technical Support unit, provides technical assistance in the implementation of complex information systems and daily maintenance and management of such systems.

Essential Duties and Responsibilities

• Monitors and maintains technology infrastructure to ensure system efficiency and resiliency. This will involve regular audits of system and server logs, identifying any current or anticipated issues.

• Implements technology infrastructure systems as designed by system providers or other system integrators.

• Identifies, analyzes, and resolves systems issues. Designs and develops automated programs to perform maintenance and administrative tasks. Scripting/Programming tools/languages used include PowerShell, PHP, Perl and in some cases C+ or Python.

• Responds to and resolves ITSM tickets in accordance with best practices and established procedures within established service level agreements.

• Documents and updates internal procedures based on best practices and technology changes.

• Works in tandem with the Information Security Officer to ensure systems are configured in compliance with IT security standards. Maintain system patches and upgrades

• Ensures network IP address management systems, DHCP, DNS are properly configured for redundancy and fault tolerance and are properly documented and maintained.

• Ensure reliable backups and system redundancies of systems are in place.

• Utilizes specialized tools for adva