About the role
What you will learn: Broad knowledge of audiovisual technology, basic network and PC troubleshooting. Client communication in-person / over email. Collaborative work environment and mentorship opportunities.
AV Support and Troubleshooting: Assist users in connecting and configuring laptops and other AV devices primarily in group study rooms and conference rooms. Troubleshoot and resolve technical issues related to the equipment found in group study rooms and conference rooms. Regularly inspect group study rooms for common issues to ensure long term functionality.
Surplus Assistance Assist the surplus coordinator with inventory management via regular checks of AV closets and assisting with equipment organization. Provide support during surplus equipment disposal. May require light manual labor; i.e. moving boxes, putting AV equipment onto pallets.
Event Support Collaborate with event organizers to understand their audio-visual requirements and provide guidance on equipment selection and setup. Assist with the operation of audio-visual equipment during events, ensuring optimal sound and visual quality. Act as a point of contact for event presenters and speakers, offering technical assistance as needed.
Some events may be scheduled after hours (post 5pm) and if so schedules can be modified to accommodate after hours event support needs.