CAPS Customer Service Rep (Student Position)

Summary of Position:

This position supports the front Career and Professional Success office. You will be answering phone, emails and checking-in people as they come in. This position also focuses on one project that includes supporting Career Technology.

Position Requirements:

• Compassion and interest in working with students, faculty, staff, and employers.
• Some understanding of Ferris structures and resources
• Excellent customer service skills
• Some technology proficiency with Microsoft products and Canva
• Must have a 2.5 GPA
• As an individual who is responsible for driving on behalf of the university, a driving record check will be run pursuant to university policies. The individual will be required to sign an authorization to run a criminal history background and driving record check.

Essential Duties/Responsibilities:

• Greet and assist all customers via phone, virtual, email, or in-person at CAPS front desk.
• Clean office areas and photobooth
• Respond to CAPS department emails
• Approve volunteer service hours
• Post-volunteer service opportunities
• Approve Handshake employers, jobs, and events
• Participate in regular staff meetings
• Advertise CAPS events
• Assist CAPS Assistant with day-to-day tasks – handling mail, making purchases
• Provide feedback and suggestions for innovative changes to ensure the CAPS office operates at a high level of customer service.
• Plan, implement, and evaluate programming
• To include but not limited to: room reservations, catering reservations, advertising, event set-up, staffing events, finding and leading volunteers, supply purchases, cash handling. Event setup may involve transporting University property in a personal vehicle