Care Coordinator

Position Overview

This is a rewarding opportunity for someone passionate about social services, case management, and making a meaningful difference in the lives of others. The Care Coordinator will be responsible for conducting participant assessments, developing individualized care plans, coordinating community resources, and ensuring participants receive the services necessary to maintain their independence and quality of life.

The ideal candidate will have a bachelor’s degree, strong interpersonal skills, excellent documentation abilities, and experience working with seniors, individuals with disabilities, or underserved populations.

Key Responsibilities

• Conduct comprehensive assessments of elderly and vulnerable individuals to evaluate their physical, emotional, social, and environmental needs.
• Complete approximately 40 participant assessments per month, while maintaining accurate and timely documentation.
• Conduct in-person visits at participants’ homes, hospitals, nursing facilities, and other community locations.
• Develop, implement, and monitor individualized care plans based on participant needs and available resources.
• Provide ongoing case management services, including participant follow-up, referrals, and service coordination.
• Connect participants and families with community resources, healthcare providers, housing assistance, and supportive services.
• Maintain detailed case notes, assessment records, and participant documentation in accordance with Illinois Department on Aging (IDOA) guidelines.
• Collaborate with healthcare professionals, social service agencies, family members, and community organizations to ensure continuity of care.
• Identify changes in participant needs and make appropriate adjustments to care plans and service recommendations.
• Independently manage scheduling, field visits, documentation deadlines, and participant communication.
• Ensure compliance with organizational policies, program requirements, and applicable state regulations.

Qualifications

• Bachelor’s degree required; degrees in Social Work, Psychology, Sociology, Human Services, Healthcare Administration, or a related field are preferred.
• Previous experience in case management, care coordination, social services, community outreach, or a related participant-facing role preferred.
• Experience working with elderly individuals, individuals with disabilities, or vulnerable populations strongly preferred.
• Familiarity with conducting assessments, developing care plans, coordinating referrals, or managing participant caseloads.
• Strong organizational and time-management skills with the ability to manage competing priorities independently.
• Excellent verbal and written communication skills, including accurate and timely case documentation.
• Ability to build positive relationships with participants, families, healthcare providers, and community partners.
• Comfortable conducting field visits throughout assigned Chicago communities.
• Proficiency with electronic documentation systems and Microsoft Office applications.
• Ability to work independently while remaining collaborative and accountable to the team.

Work Environment

This position combines community-based fieldwork with in-office documentation and team collaboration. Care Coordinators will travel throughout assigned Chicago neighborhoods,

The role requires flexibility, strong scheduling skills, and the ability to balance participant visits, assessments, documentation, and follow-up responsibilities.