CHILD SUPPORT SPECIALIST TRAINEE

Position Overview

The Department of Healthcare and Family Services, Division of Child Support Services, is seeking to hire a highly qualified and motivated professional to join our Account Resolution Unit in the role of Child Support Specialist Trainee. The candidate will participate in an agency sponsored enforcement training program of up to twelve months to learn the process of completing calculations of financial obligations and support balances related to child support accounts along with understanding the use of the Key information Delivery System, Comptroller system, State Disbursement Unit computer system and other processes, policies and procedures related to child support. The ideal candidate will have excellent communication, organizational, and analytical skills to be successful in learning the operations of the ARU Team.

HFS values employees with different backgrounds, life experiences, and talents.

Essential Functions

• Under immediate supervision, participates in an agency-sponsored child support enforcement training program of up to twelve months in duration.
• Assists with calculating financial obligations and support balances related to child support accounts.
• Receives training in and assists with interpreting and reviewing support orders, both judicial and administrative, for case review and entry into the system.
• Assists with resolving customer service issues in a Call Center environment through direct customer contact or with other state agencies, legal partners, etc., by phone, written correspondence, and e-mail.
• Receives training in gathering data via face-to-face interviews and other sources and/or reviews and prepares petitions, including those from other IV-D agencies/jurisdictions for Custodial Parents (CPs).
• Assists with managing the establishment, modification, and enforcement of court orders.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

• Requires education and experience equivalent to (4) four years of college with coursework in psychology, sociology, social welfare, business administration, or finance or equivalent educational attainment in a related field; or, education and experience equivalent to (2) two years of college with a minimum of (8) eight semester hours in finance and (4) four years of experience in the Child Support Enforcement program area; or, (8) eight years of experience performing paraprofessional functions in the Child Support Enforcement program area.

Conditions of Employment

• Requires the ability to pass a national background check prior to employment due to accessing confidential federal tax information.
• Requires the ability to utilize and maintain state issued equipment such as a laptop.
• Requires the ability to travel in the performance of duties, with overnight stays as appropriate.
• The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

About the Agency

At the Illinois Department of Healthcare and Family Services (HFS), we value staff as our greatest asset. We work in a spirit of teamwork to help millions of Illinoisans access high quality healthcare and fulfill child support obligations to advance their physical, mental, and financial well-being. We provide healthcare coverage for children and adults through Medicaid and other medical programs, and we help ensure that children receive financial resources from both their parents through Child Support Services. The HFS Office of the Inspector General investigates, audits and reviews program activity to ensure the integrity of our programs is maintained.

HFS is committed to promoting and preserving a workplace culture that embraces diversity, equity, and inclusion. We welcome and value employees with different backgrounds, life experiences, and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation. HFS is an equal opportunity employer.

Benefits Statement

Employees receive a robust benefit package including:

• Monday-Friday work schedule
• Flexible work schedules are available i