Claims Operations Intern

Job Description

Alternate Locations: Charlotte, NC (North Carolina)

Work Arrangement:

Hybrid : Employee will work 3 days a week in a Lincoln office

Relocation assistance:: will be considered/provided for this opportunity within our company guidelines.

Requisition #: 76615

The Role at a Glance

We’re excited to welcome Claims Operations Interns to our Group Protection team as part of our Summer 2027 cohort. This internship offers a unique opportunity to gain hands-on experience in the core of our Group Benefits business — Claims.

Background

Claims is the cornerstone of our value proposition in the Group Benefits market. As a Claims Operations Intern, you’ll gain insight into our claims case management philosophy, understand how claims management influences financial outcomes, and explore how we collaborate across teams—both within Claims and cross-functionally—to drive strategic initiatives and achieve success.

What you'll be doing

• Deliver routine Claims work independently, in accordance with established procedures and guidelines in a timely manner and meet deadlines appropriately.
• Follow processes for consistent case management, including creation and maintenance of action plans that outline timing of follow-up activities and key decisions to effectively administer policy provisions.
• Support and promote change management and/or departmental/enterprise initiatives within Claims.
• Meet or exceed departmental quality and service standards.
• Contribute to key strategic initiatives as defined by Leadership

What we’re looking forMust-haves:

• Expected Graduation Dec 2027/May 2028
• Exceptional communication skills
• Self-motivated and results-oriented
• Demonstrated critical thinking and problem-solving skills
• Authorization to work in the United States without sponsorship

Nice-to-haves:

• Demonstrates solid relationship management skills with internal and/or external clients (e.g. management, peers, colleagues, customers, etc.).
• Ability to work in a fast-paced environment.
• Excellent organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail.
• Sound judgment and discretion regarding confidential information.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• A minimum GPA of 3.0(Preferred)

Application Deadline

What’s it like to work here?

At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.

What's in it for YOU:

• Potential to turn into a full-time position after graduation
• Receive ongoing coaching and mentoring
• Add value to the organization through meaningful work
• Effective productivity/technology tools and training
• Professional Development Workshops
• Gain exposure to senior executives and build a valuable network of peers, managers, and leaders across the company