**Client Services Associate**

BAYADA Home Health Care has an immediate opening for a Client Services Associate in our Hickory, NC Skilled Nursing Office.

If you are looking for an exciting career opportunity in a growing industry, a Client Services Associate could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability.

We are seeking a motivated professional who thrives in a fast-paced environment and is passionate about making a meaningful difference in the lives of others. Join a nationally recognized, mission-driven organization where your contributions are valued, your growth is supported, and your work directly impacts clients, families, and caregivers in your community.

You'll become part of a close-knit, high-energy team that embraces collaboration, celebrates successes together, and lives BAYADA's core values every day.

The Client Services Associate will:

• Provide superior customer service and quality home care.
• Focus on managing coordination of client services and emergent scheduling issues.
• Manage your Client Services Associate caseload while proactively growing it.
• Build lasting relationships with clients, referral sources, payors, and community organizations.
• Develop strong, communicative relationships with office and field teams.
• Maintain effective fiscal management of your caseload by monitoring key metrics (admissions, referrals, conversion rates, etc.).
• Partner with Clinical Managers to provide supervision, support, and recognition to field employees.
• Participate in client meet-and-greets and help ensure exceptional service delivery throughout the client experience.

Qualifications for a Client Services Associate:

• Prior medical office, healthcare staffing, home care, customer service, or related experience preferred.
• 4-year college degree preferred; equivalent experience may be considered.
• Prior supervisory or leadership experience strongly preferred.
• Demonstrated record of successfully taking on increased responsibility and achieving goals.
• Strong communication skills with the ability to navigate challenging conversations professionally and effectively.
• Ability to thrive in a fast-paced, ever-changing environment.
• Strong computer skills required, including experience with electronic medical records.
• Excellent communication, organizational, and interpersonal skills.
• Desire to grow professionally and advance within a dynamic healthcare organization.

Why Choose BAYADA?

• BAYADA offers the stability and resources of a national healthcare leader with the culture and values of a family-founded organization.
• Join a mission-driven company committed to helping people live safely at home with comfort, independence, and dignity.
• Make an impact every day by supporting clients, families, and caregivers in your local community.
• Work alongside an experienced, supportive leadership team including Clinical Managers, a Clinical Educator, and fellow Client Services Managers invested in your success.
• Receive hands-on training and mentorship from local leaders and experienced team members to help you build confidence and grow your career.
• Enjoy a collaborative, fun-loving office culture where team members support one another, celebrate wins, and work through challenges together.
• No on-call responsibilities, allowing you to maintain a healthy work-life balance.
• Monday-Friday schedule, 8:30 AM - 5:00 PM.
• Recognized by Newsweek as one of America's Best Workplaces, including honors for Diversity, Women, and Families.
• Named one of America's Greatest Workplaces for Women.
• Recognized by Forbes as one of America's Best Employers.
• Weekly pay.
• Award-winning culture with strong employee recognition and engagement.
• Small local office environment with the support, resources, and advancement opportunities of a nationwide organization.
• Extensive training, leadership development, and career growth opportunities.
• Strong employee values centered around Compassion, Excellence, and Reliability.
• BAYADA offers a comprehensive benefits package including paid holidays, vacation and sick leave, medical, dental and vision insurance, employer-paid life insurance, 401(k) with company match, direct deposit, and Employee Assistance Program.
• To learn more about BAYADA Benefits, click here.

If you're looking for a career where you can make a difference, grow professionally, and join a team that genuinely enjoys working together, we'd love to connect with you.