About the role
Join us in building a better future for Arizona!
SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.
Why Work at SRP
At SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are. That's why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power.
SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:
- 401(k) plan with employer matching
- Access to a recreation and fitness facility
- Tuition assistance for both undergraduate and graduate programs: College interns are eligible to receive $1000 per calendar year
Summary
SRP is recruiting a Solution Center/Help Desk Student Intern. The ideal candidate will be a college Freshman, or Sophomore in an IT related curriculum. Selected candidate must be enrolled in college for a minimum of 6 credit hours (100+ level) during the Spring and Fall semesters to qualify.
The student intern must be available to work Monday through Friday.
The student intern will work daily scheduled hours based on the department's needs, with a minimum department requirement of 30 hours and up to 40 hours per week maximum.
What You'll Do
- Provide phone/chat assistance to internal SRP employees with varying degrees of technical knowledge
- Provide excellent customer service, demonstrating patience while effectively dealing with employee technical problems
- Perform problem-solving over the phone or through chat and determine appropriate course of problem escalation as required, while ensuring detailed written documentation
Education
A high school diploma, GED, or equivalent is required.
Additional Requirements and Qualifications
Preferred experience includes:
- Familiarity with many of the following: Microsoft Office (Word, Excel, PowerPoint, Access), Outlook, Exchange
- Microsoft 365 (MS365) applications Windows Operating Systems: Windows 11, Microsoft Edge, Chrome, and Firefox, to include understanding configuration and properties
- Networking, to include general knowledge of user accounts and login, FTP, dial-up/VPN, and Intranet vs.
- Internet Desktop hardware, including the ability to problem-solve hardware component issues
- Laptop hardware, including wireless Smartphones, Android and iPhone
- Customer service experience
College level coursework (100 or higher) from an accredited institution is preferred. Management will evaluate college-level coursework individually to determine if it is applicable to the position and relevant to the required skills.