About the role
Summary
SRP is seeking a motivated College Intern to support our teams while gaining hands‑on experience in a collaborative, mission‑driven environment. The role is designed to foster learning, teamwork, and innovation while providing exposure to SRP’s operations and culture. This is an excellent opportunity for students who are eager to learn, grow, and make an impact while exploring a future career with SRP.
The student intern will be part of the End User Support (EUS) team, whose mission is to improve stakeholder experiences by providing delivery channels for self-service and flexibility to support working anywhere, anytime, on any device.
This position is responsible for providing in-person exceptional customer service support to SRP employees and fellow team members by ensuring efficient and effective work order management.
The student intern will work daily scheduled hours based on the department’s needs, with a minimum requirement of 15 hours and up to 40 hours per week maximum.
What You'll Do
- Provide on-site support in a walk-up support center for IT issues, requests, and devices (smart phones, tablets, laptops, and software), including general support, repairs, and refreshes.
- Troubleshoot issues with applications, operating systems, services, hardware, network connectivity and other infrastructure.
- Partner with other support teams and tiers by providing knowledge and technical assistance to fulfill requests and resolve issues.
- Work within a defined set of processes and procedures, including Incident Management, Knowledge, and Request Tickets.
- Create knowledge articles for Support and Business stakeholders.
- Assist with other unlisted duties as needed.
Education
A high school diploma, GED, or equivalent is required.
Additional Requirements and Qualifications
Preferred Knowledge and Skills
- Experience with the Windows & Macintosh Operating System and Microsoft Office productivity suite as well as Android\IOS mobile devices.
- A strong background in client support and demonstrated ability to work with clients of varied technical skill levels.
- Oral and written communication skills, including understanding of good documentation practices.
- Well organized with the ability to manage and prioritize multiple tasks simultaneously.