Conference & Event Services Student Manager - Master 1 Undergraduate

Job Title Conference & Event Services Student Manager - Master 1 Undergraduate Department Conference Services Management JM Worker Type Student (Fixed Term)

Pay Information For hourly student pay rates, please visit the Student Job Classification page on the Office of Human Resources website. For salaried student positions, contact the department for pay information. Duration of Appointment Summer.

May 15th through August 9th 2026 Maximum Scheduled Weekly Hours 1 Job Description Summary Customer service and conference management position hired tosupport visiting campus guests of summer camps and conferences. The Conference Services Student Managers report to the Assistant Director for Conferences. Senior Staff will be familiar with alltasks but one particular area may be assigned to further develop anexpertise and proficiency.

Essential

Duties 1. Customer

Experience Management - Providing impeccablecustomer service to the various hotel guests, summer conferencegroups and camp attendees. Ensuring a secure and safe environment for guests. Proactively managing guest experience while they are oncampus as well as reacting to issues that arise requiringsolutions. 2.

Conference Management - Assist with the administrative responsibilities in preparation for check in of our groups. Coordinate services with various campus partners including dining,housing, physical facilities and university police. 3. Business Management - Gaining proficiency with computer systems, including Iris Coordinator, CS Gold and Google for daily management of work. 4.

Project Management - Complete assigned projects thoroughly,accurately and with efficiency . 5. Employee Management - Coordinate the activities ofconference service assistants in providing service to variousconference guests. Required Knowledge, Skills, and Abilities Must be enrolled either at Miami University or another University for the coming semester.

Driver’s License required. Pre-employment Motor Vehicle Use Agreement signed and Hire Right driver approval. Must successfully pass a background check.

Selected studentswill have to pass a fingerprinted state of Ohio background checkbefore hire. Availability for employment May 15th - August 9th 2026 Will evaluate individual applicant availability for pre-summeroffice work to prepare for summer business. Limited training meetings during late April, early May Prior customer service or conference experience is preferred.

Demonstrated attention to detail, professionalism,dependability, and excellent communication skills. Provendecision-making abilities and self-direction. 30-40 hours per week; shifts will vary in length from 6-8hours Hours to include mornings, afternoons, evenings, over nightsand weekends. Required Application Documents Resume Posting Contact Information Alicia Rizzo rizzoaj Additional Information A criminal background check may be required.

All campuses aresmoke- and tobacco-free campuses. This organization participates in E-Verify. Reasonable Accommodations Requests for reasonable accommodations for disabilities related toemployment should be directed to ADA Faculty Staff or .Questions and follow-ups regarding requests should also be directed here.

Miami University Values Statement Miami University is a scholarly community whose members believe that a liberal education is grounded in qualities of character as well as of intellect. We respect the dignity of other persons, therights and property of others, and the right of others to hold and express disparate beliefs. We believe in honesty, integrity, andthe importance of moral conduct.

We defend the freedom of inquiry that is the heart of learning and combine that freedom with the exercise of judgment and the acceptance of personal responsibility. Equal Opportunity/Affirmative Action Statement Miami University, an Equal Opportunity/Affirmative Action employer, encourages applications from protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination and retaliation on the basis of age (40 years orolder), color, disability, gender identity or expression, genetic information, military status, national origin (ancestry),pregnancy, race, religion, sex/gender, status as a…